Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Risks and hazards include:
allergic reactions to chemicals and equipment, including latex allergies
biological and animal waste
bites and stings
blood and blood-stained products
confined and restricted spaces
contaminated clothing, materials and equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from:
cables
electrical fittings:
switches
lights
untested electrical equipment
fatigue
fire
gas
heights
inadequate lighting and ventilation
infectious and zoonotic diseases, such as:
Q fever
scabies
mobile equipment and vehicle hazards around plant and vehicles
moving or unguarded machinery and parts
noise
occupational violence and bullying
poor personal hygiene practices
spill, splash and spray
release of substances with negative environmental impact
synergistic chemical reactions, such as:
hazardous incompatibility
reactivity
syringes or other sharps
ultraviolet light
unsafe manual-handling techniques, including awkward and repetitive postures
unsafe underfoot conditions, such as slippery, uneven and rough surfaces
unrestricted people access
waste and waste disposal
work in extremes of temperature
work in unfamiliar, isolated or remote environments.
Soil or stain type may include:
beverages
blood
candle wax
chewing gum
cigarette butts
dust
dye stuffs
food
grease
heavy dirt build-up
hospital waste
hydrocarbons
industrial and chemical waste
lipstick
nail polish
oil
paper
plant stains
rainwater
shoe polish
tar.
Impact on cleaning process by residents may:
require:
erection of additional barriers or signage
notification of relevant authority for access (parking and/or security)
physical barring of access to newly cleaned site
provision of advice to client about post-cleaning access
use or non-use of particular chemicals
restrict time in which cleaning can be undertaken.
Company procedures and requirements may include:
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
client-specific contractual requirements
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge, card or pass
company policies and procedures, including:
access and equity policy, principles and practice
OHS policies and procedures, including control procedures
maintenance procedures for equipment and personal protective equipment (PPE)
those relating to own role, responsibility and delegation
work site access security clearance procedures
company service standards
dress and presentation requirements
duty of care, code of conduct and code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
environmental protection requirements
personnel practices and guidelines
quality and continuous improvement processes and standards
records and information systems and processes
training materials (induction, refresher and new skills)
use of contractors.
Legislative and industry requirements may include:
industry advisory standards and codes, such as:
building codes
dangerous goods codes
relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:
anti-discrimination and diversity
chemical controls
chemical registers and manifests
consumer protection
energy conservation
environmental protection
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
public health
trade practices
water conservation
workplace consultative arrangements.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing a practical demonstration of a site inspection prior to the cleaning process.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
communicate with customers to elicit the required information and negotiate access
determine site risks
diagnose textile condition and determine cleaning techniques to be used.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
range of actual or simulated work environments
clients with differing needs and expectations
industry documentation and relevant codes and standards.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function.