Unit of competency Outline
Information current as of
20/10/2026 9:31 AM AWST
20/10/2026 9:31 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Recover claim losses
Recover claim losses
Unit of competency
National Code
AURC456661A
AURC456661A
State Code
W2844
W2844
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
12/06/2006
Original Release Date
21/06/2011
Nominal Hours
32
Field of Education
081103 - Insurance And Actuarial Studies
Description
This unit of competency covers the competence required to determine the viability of damaged vehicle loss recovery by evaluating various salvage and disposal methods and disposing of the damaged vehicle using the most appropriate method.
General notes
N/A
Elements and Performance Criteria
1. Establish viability of recovery
- 1.1. Sources of recovery are identified
- 1.2. An accurate estimate of achievable levels is made
- 1.3. Likelihood of recovery success is evaluated
2. Evaluate recovery methods
- 2.1. A cost benefit analysis is undertaken for each available recovery method
- 2.2. Methods are assessed for compliance with legislative and enterprise policy requirements
- 2.3. Recovery action determined is appropriate to circumstances of loss
3. Implement recovery
- 3.1. Recovery occurs within appropriate timeframes
- 3.2. Recovery level is the maximum achievable in the circumstances
4. Document and report on outcome
- 4.1. All registers and files are promptly updated
- 4.2. Reports provide a comprehensive documentation of the recovery circumstances and outcomes
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods
Methods may include:
implementing loss recovery
documenting and reporting recovery outcomes
establishing viability of loss recovery
evaluation of loss recovery methods
Specific requirements
Specific requirements include:
producing manual and/or computer documents
salvage and disposal of damaged vehicles
knowledge of loss recovery methods
Variables
Other variables may include:
direct recovery
third party agent's recovery
solicitor's recovery
Information/documents
Information/documents may include:
manufacturer/component supplier specifications
enterprise operating procedures
customer requirements
industry/workplace codes of practice
Occupational health and safety (OHS) requirements
OHS requirements may include:
state/territory OHS legislation
award provisions
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods
Methods may include:
implementing loss recovery
documenting and reporting recovery outcomes
establishing viability of loss recovery
evaluation of loss recovery methods
Specific requirements
Specific requirements include:
producing manual and/or computer documents
salvage and disposal of damaged vehicles
knowledge of loss recovery methods
Variables
Other variables may include:
direct recovery
third party agent's recovery
solicitor's recovery
Information/documents
Information/documents may include:
manufacturer/component supplier specifications
enterprise operating procedures
customer requirements
industry/workplace codes of practice
Occupational health and safety (OHS) requirements
OHS requirements may include:
state/territory OHS legislation
award provisions
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
the recovery of claim losses
communicating effectively with others involved in or affected by the work.
Context of and specific resources for assessment
Assessment may occur on the job or in a workplace simulated facility with process, equipment, materials, work instructions and deadlines.
The following should be made available:
computer hardware/software, calculators, general office equipment
a range of damaged vehicles requiring repair
industry-accepted repair timelines
replacement parts pricing guides
vehicle safety requirements
approved repair/replacement methods
workshop manuals.
Method of assessment
Assessment methods must confirm consistency of performance over time in a range of workplace contexts
Assessment should be by direct observation of tasks and questioning on underpinning knowledge
Assessment should be conducted over time and may be in conjunction with assessment of other units of competence.
Guidance information for assessment
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:
the recovery of claim losses
communicating effectively with others involved in or affected by the work.
Context of and specific resources for assessment
Assessment may occur on the job or in a workplace simulated facility with process, equipment, materials, work instructions and deadlines.
The following should be made available:
computer hardware/software, calculators, general office equipment
a range of damaged vehicles requiring repair
industry-accepted repair timelines
replacement parts pricing guides
vehicle safety requirements
approved repair/replacement methods
workshop manuals.
Method of assessment
Assessment methods must confirm consistency of performance over time in a range of workplace contexts
Assessment should be by direct observation of tasks and questioning on underpinning knowledge
Assessment should be conducted over time and may be in conjunction with assessment of other units of competence.
Guidance information for assessment
No information