Unit of competency Outline

Date retreived
23/07/2026 3:11 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage merchandise quality and compliance

Manage merchandise quality and compliance

Unit of competency
National Code
SIRRMRM011
State Code
BBB70
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/08/2017
View on TGA
State Implementation and Classification
Approved Date
14/12/2017
Field of Education
080317 - Quality Management
Original Release Date
14/12/2017
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to manage merchandise quality and compliance. It requires the ability to review quality and compliance standards, ensure products meet requirements and take action to address quality and compliance issues. This unit applies to individuals working in merchandise management related roles in a diverse range of retail sectors and business contexts. They operate with independence and are responsible for making a range of operational business decisions that relate to retail merchandise management. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish organisational merchandise quality and compliance standards.
  • 1.1. Identify merchandise quality requirements based on organisational strategy and objectives.
  • 1.2. Identify internal and external merchandise compliance requirements.
  • 1.3. Document product quality and compliance standards, including tolerances.
  • 1.4. Develop control systems and procedures that support the achievement of quality and compliance requirements.
  • 1.5. Communicate systems and procedures to relevant internal and external stakeholders.
2. Assess merchandise quality and compliance.
  • 2.1. Monitor adherence to quality and compliance standards during product production and trade.
  • 2.2. Arrange routine product testing against quality and compliance standards as required.
  • 2.3. Seek input from customers and stores regarding product quality and compliance.
  • 2.4. Investigate causes of product faults and implement corrective action.
  • 2.5. Communicate with relevant stakeholders as product issues and faults occur to minimise impact.
3. Evaluate merchandise quality and compliance.
  • 3.1. Source product performance information as related to quality and compliance, including customer feedback.
  • 3.2. Maintain records of product quality and compliance and quality issues according to organisational requirements.
  • 3.3. Record action taken to prevent further compliance and quality issues.
  • 3.4. Document quality and compliance reports and make recommendations for future improvements.
No information
No information
No information
State Code National Code Title Type
BDJ6 SIR50317 Diploma of Retail Merchandise Management Qualification