Unit of competency Outline

Date retreived
22/07/2026 9:15 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Respond to interpersonal conflict

Respond to interpersonal conflict

Unit of competency
National Code
SISXIND009
State Code
OBD89
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
11/09/2019
View on TGA
State Implementation and Classification
Approved Date
13/12/2019
Field of Education
120301 - Social And Interpersonal Skills Programmes
Original Release Date
13/12/2019
Nominal Hours
30
Description
This unit of competency covers the skills and knowledge required to identify and respond to interpersonal conflict situations in the workplace.This unit of competency applies to individuals working in a diverse range of industries where they are responsible for dealing with interpersonal conflict. This includes, but is not limited to, coaches and officials working in the Australian sport industry.No licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prevent interpersonal conflict situations.
  • 1.1. Establish and maintain positive working relationships with others to minimise risk of conflict situations.
  • 1.2. Recognise and monitor interpersonal conflict triggers to identify interpersonal conflict risks.
  • 1.3. Assess interpersonal conflict risks and implement risk control strategies to prevent interpersonal conflict situations.
2. Respond to interpersonal conflict situations.
  • 2.1. Monitor interpersonal interactions to identify interpersonal conflict situations.
  • 2.2. Recognise and report interpersonal conflict situations outside scope of responsibility.
  • 2.3. Assess interpersonal conflict situations within scope of responsibility to identify and select interpersonal conflict resolution strategies.
  • 2.4. Implement interpersonal conflict resolution strategies to defuse and resolve interpersonal conflict situations.
3. Reflect on interpersonal conflict resolution, prevention and response.
  • 3.1. Seek feedback from others to identify areas to improve own interpersonal interactions and interpersonal conflict response.
  • 3.2. Reflect on own interpersonal interactions and interpersonal conflict response to identify areas for improvement.
  • 3.3. Analyse findings and incorporate learnings in future interpersonal interactions and interpersonal conflict response.
No information
No information
No information