Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work order information may include:
access to work site, including:
timing of access
access and egress points
budget allocations
completion times and dates
dress and presentation requirements
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
requirements for working in isolated and remote locations
resource requirements - equipment and materials
specific client requirements, such as:
noise control
sensitivity of occupants to pests or pest management
relationships with other customer activities
use of signage and barriers
work schedules
work site contact persons.
Company requirements may include:
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
company goals, objectives, plans, systems and processes
company issued identification badge, card or pass
company policies and procedures
defined resource parameters
dress and presentation requirements
duty of care, code of conduct and code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
establishing operator identity with client
internal communication channels and reporting procedures
maintenance procedures for equipment and personal protective equipment (PPE)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
training (induction and refresher) materials
work site access security clearance procedures.
Appropriate persons may include:
clients
colleagues
managers
persons in control of work site
supervisors.
Clients may include:
bodies corporate
building supervisors
companies or organisations
environmental health officers
executive housekeepers
maintenance managers
owners
persons in control of work processes
property agents or managers
tenants.
Work site may include:
building surroundings
buildings
domestic, commercial or industrial premises.
Assessment may include:
discussion with client
review of past pest management records
visual inspection.
Pests may include:
any pest of commercial significance in an urban environment.
Environmental requirements may include:
company policies and guidelines
regulations, by-laws and guidelines of environmental protection agencies and government departments, such as:
agriculture
emergency services
national parks and wildlife.
Legislative requirements may include:
Australian standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes, such as:
building codes
dangerous goods codes
relevant commonwealth, state and territory legislation and local government regulations that affect company operation, such as:
anti-discrimination and diversity
chemical controls
chemical register or manifests
consumer protection legislation
dangerous goods Acts and regulations
declared pest (plant and animal) reporting
environmental protection issues
equal employment opportunity
freedom of information
industrial relations
motor and commercial vehicle transportation
motor licence and endorsement regulations
OHS Acts and regulations
privacy
public health
trade practices
workplace consultative arrangements.
Occupational health and safety (also known as workplace health and safety) requirements may relate to:
allergic reactions, such as contact dermatitis
animal management and control procedures
communication devices for remote and isolated locations, such as:
mobile phone
two-way radio
dermatoxicological control and prevention measures
emergency procedures for contact with toxic substances, such as:
splashes in eye or on skin
inhalation
ingestion
hazard identification and risk assessment mechanisms
health surveillance and monitoring, such as regular blood testing
hierarchy of hazard control procedures
industry advisory standards
information provided by national registration authority for chemical approval and state government authorities, such as:
agriculture
environment protection
health
primary industry
injury and dangerous occurrence reporting
national and industry codes of practice
OHS control procedures, such as:
health and safety plans
job plans
job safety analyses
risk assessments
safe operating practices and procedures
safe work instructions
safe work method statements
routes of entry and potential symptoms of exposure to chemicals
safe work practices for equipment, PPE and chemical storage, including interpretation of:
material safety data sheets (MSDS)
hazardous substance information, such as long latency periods
safety, induction and refresher training
selection and use of PPE and clothing appropriate to hazard
up-to-date electrical test and tag compliance.
Pest management method options may include:
biological controls
chemical and physical barrier treatments
cultural controls
environmental controls
management controls.
Information may include:
conditions for infestation
control and maintenance methods
impacts on the environment and buildings of alternative pest management methods
legislation and controls covering use of chemicals
pest activity
sources of infestation.
Evidence means providing actual evidence of pest conditions or activity and may include:
chambers
droppings
evidence of feeding
holes
specimens
tracks.
Interpersonal skills and communication techniques may include:
active listening
language:
accurate, articulate and concise
verbal or non-verbal
presenting options and consequences in a sensitive manner
providing an opportunity for clients to confirm their request
questioning to clarify and confirm client’s understanding
seeking feedback from client to confirm understanding of needs
summarising and paraphrasing to check understanding of client’s message
using effective presentation aids, such as:
audiovisual technologies
diagrams
photos
using appropriate body language.
Sources of information may include:
company specialists or consultants
government agencies and departments, such as:
agriculture
forestry
quarantine
industry groups and associations
internet resources
publications, for example:
company
government
industry.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing practical demonstration of assessment of work site and provision of information to clients at their premises or in a simulated workplace environment.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
accurately identify type of pest activity or condition
clarify client’s information requirements and communicate information and advice on pest management method options
comply with company, legislative and regulatory requirements
achieve outcomes specified in work order
identify hazards and risks associated with pest management
select safe, effective and environmentally responsible pest management method options.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.
Resource implications for assessment include access to:
suitable work site or other venue
suitable equipment
equipment operating manuals and MSDS
plain English version of relevant statutes and procedures
relevant databases and information
work order instructions, work plans and schedules, and policy documents
assessment instruments, including personal planner and assessment record book.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function, for example:
CPPPMT3002A Assess pest management options
CPPPMT3005A Modify environment to manage pests
CPPPMT3006A Apply pesticides to manage pests
CPPPMT3007A Implement pest management plans
CPPPMT3043A Prepare and present pest management proposals.