Unit of competency Outline

Date retreived
22/07/2026 6:12 AM AWST

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Work effectively with diversity and inclusion

Work effectively with diversity and inclusion

Unit of competency
National Code
PSPGEN114
State Code
ODW70
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080305 - Personal Management Training
Original Release Date
08/07/2022
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to work effectively with a diverse range of clients and colleagues, while recognising and valuing individual differences and understanding inclusive work practices.This unit applies to those working in a diverse workgroup and interacting with others including external clients or stakeholders. Those undertaking this unit work independently or as part of a team where support is available for more complex situations, performing routine tasks in a range familiar of contexts. The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Reflect on own perspectives.
  • 1.1. Identify and reflect on own social and cultural perspectives and biases.
  • 1.2. Use reflection to support own ability to better understand and work inclusively with others.
2. Recognise and value individual differences.
  • 2.1. Identify diversity of workgroup and the benefits this provides the organisation.
  • 2.2. Acknowledge and use each person’s individuality and strengths in the workplace for the benefit of workplace activities, stakeholder relationships and outcomes.
  • 2.3. Identify and value aspects of diversity which enhance the workplace environment.
3. Work effectively with diverse clients and colleagues.
  • 3.1. Develop a range of communication styles to respect and reflect the diversity of the workplace.
  • 3.2. Identify and comply with legislation, organisational policies and procedures relating to diversity and inclusive work practices.
  • 3.3. Seek feedback to improve personal effectiveness in working with diversity.
  • 3.4. Evaluate feedback and address opportunities for self- improvement.
  • 3.5. Refer issues for clarification in accordance with organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
AWV87 PSPGEN015 Work effectively with diversity Unit of competency