Unit of competency Outline

Date retreived
23/07/2026 1:15 PM AWST

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Use oral communication skills to facilitate workplace negotiations

Use oral communication skills to facilitate workplace negotiations

Unit of competency
National Code
FSKOCM008
State Code
OBK84
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/11/2019
View on TGA
State Implementation and Classification
Approved Date
30/01/2020
Field of Education
100707 - Verbal Communication
Original Release Date
30/01/2020
Nominal Hours
15
Description
This unit describes the skills and knowledge required to use oral communication skills to facilitate complex workplace negotiations, such as changes to company policies, negotiating changes to work practices including performance reviews, training plans and solutions to workplace problems.An individual performing these tasks works independently and uses support from a range of established resources.This unit applies to individuals who use, or are preparing to use, oral communication skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) oral communication core skill indicators .07 and .08 at level 4 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to facilitate complex workplace negotiation
  • 1.1 Define the purpose of the negotiation and identify desired outcome
  • 1.2 Identify negotiation participants, roles and responsibilities and required level of formality
  • 1.3 Identify level of sensitivity and confidentiality and develop plan to manage throughout negotiation
  • 1.4 Draw on knowledge of context to plan structure of negotiation to meet identified purpose
2. Facilitate workplace negotiation
  • 2.1 Use appropriate oral communication strategies for workplace negotiation
  • 2.2 Recognise and use appropriate grammar, vocabulary and pronunciation
  • 2.3 Use appropriate non-verbal communication strategies
  • 2.4 Monitor effectiveness of negotiation and make adjustments to oral communication strategies as required
3. Finalise negotiation and review performance
  • 3.1 Establish outcome of negotiation and compare with intended outcome
  • 3.2 Seek feedback on and review management of sensitive and confidential materials
  • 3.3 Critically evaluate own performance to identify areas for improvement
No information
No information
Replaces
State Code National Code Title Type
WG324 FSKOCM08 Use oral communication skills to facilitate workplace negotiations Unit of competency
State Code National Code Title Type
BEZ5 FSK20119 Certificate II in Skills for Work and Vocational Pathways Qualification