Unit of competency Outline

Date retreived
22/07/2026 10:17 PM AWST

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Establish a multicentre

Establish a multicentre

Unit of competency
National Code
BSBCUE502
State Code
AUM19
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080301 - Business Management
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to develop strategies to establish organisational systems for a multicentre that administers product or service support or sales, or manages information enquiries from consumers. It applies to individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies, and who will work closely with other members of an organisation and have a high degree of autonomy with managerial responsibility.A multicentre may be operated through extensive open workspaces, with workstations that may include computers and a telephone set/headset connected to a telecom switch. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Plan oversight of multicentre
  • 1.1 Assess nature of multicentre
  • 1.2 Develop multicentre plan incorporating needs of customers in planning processes
  • 1.3 Ensure plans support quality, time and cost specifications agreed with customers
2 Design multicentre service
  • 2.1 Develop and use strategies to monitor progress in achieving product and service targets and standards
  • 2.2 Develop and use strategies to obtain customer feedback to improve provision of products and services
  • 2.3 Develop, procure and use resources to provide high-quality products and services to customers
  • 2.4 Develop strategies to overcome problems and to adapt customer services, products and service delivery in consultation with appropriate individuals and groups
  • 2.5 Record plans according to organisation’s systems and processes
3 Implement plans to establish multicentre
  • 3.1 Make provision for staffing or staff training requirements to facilitate achievement of targets and standards
  • 3.2 Implement work processes and strategies
  • 3.3 Implement monitoring processes to make provision for future evaluation of targets and standards
No information
No information
Replaces
State Code National Code Title Type
S8057 BSBCCO502A Establish a multicentre Unit of competency
Replaced By
State Code National Code Title Type
OCF07 BSBOPS501 Manage business resources Unit of competency
State Code National Code Title Type
AVV8 BSB50315 Diploma of Customer Engagement Qualification