Unit of competency Outline

Date retreived
22/07/2026 6:09 AM AWST

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Monitor and control individual and crowd behaviour to maintain security

Monitor and control individual and crowd behaviour to maintain security

Unit of competency
National Code
CPPSEC2110
State Code
OAP74
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/01/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
099905 - Security Services
Original Release Date
20/05/2020
Nominal Hours
40
Description
This unit specifies the skills and knowledge required to monitor and control individual and crowd behaviour to maintain security of persons, property and premises.It includes:clarifying and applying standard operating procedures and workplace policies including workplace health and safety (WHS) to comply with legal rights and responsibilitiesassessing site layout, and observing individual and crowd behaviour to maintain situational awareness and intervene early to defuse conflict, assess and respond to risksknowledge of crowd behaviour, dynamics and movement patterns that can pose a threat to security.It applies to people working under general supervision as members of a security team.This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.
Notes
Elements and Performance Criteria
1. Confirm and comply with work procedures and legal requirements for monitoring and controlling individual and crowd behaviour.
  • 1.1 Read work instructions and standard operating procedures for monitoring and controlling individual and crowd behaviour and clarify work tasks with relevant persons.
  • 1.2 Read workplace policies including WHS and apply to work tasks to ensure compliance with legal rights and responsibilities when performing security work.
2. Prepare for monitoring activities.
  • 2.1 Maintain personal dress and presentation to meet work instructions and workplace standards for appearance.
  • 2.2 Check resources and equipment for operational effectiveness following manufacturers’ instructions, and replace or report faulty or damaged equipment.
  • 2.3 Assess site layout to identify access and exit points, barriers and thoroughfares, and identify strategic observation points to monitor crowd movement and behaviour.
3. Monitor individual and crowd behaviour.
  • 3.1 Conduct systematic personal safety checks on a regular basis.
  • 3.2 Observe individual and crowd behaviour to maintain constant situational awareness.
  • 3.3 Use communication equipment to regularly convey security status to relevant persons following workplace procedures.
  • 3.4 Identify persons behaving in a potentially disruptive manner and assess degree of risk to self, others, premises and property.
  • 3.5 Act promptly to calm the situation and defuse conflict, using interpersonal techniques that take account of individual social and cultural differences.
4. Control and report individual and crowd behaviour.
  • 4.1 Identify potential security risks and assess degree of risk to self, others, premises and property.
  • 4.2 Communicate details of security risk to relevant persons and request assistance following standard operating procedures.
  • 4.3 Select and carry out security response within scope of own competence and authority.
  • 4.4 Monitor changing crowd and individual behaviour and adjust response to maintain security.
  • 4.5 Record details of security risk and response using a notebook in accordance with workplace requirements.
No information
No information
Replaces
State Code National Code Title Type
D1387 CPPSEC2012A Monitor and control individual and crowd behaviour Unit of competency
D1389 CPPSEC2014A Operate basic security equipment Unit of competency