Unit of competency Outline
Date retreived
22/07/2026 4:10 PM AWST
22/07/2026 4:10 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide effective client service
Provide effective client service
Unit of competency
National Code
CPPCMN3006
CPPCMN3006
State Code
AXH41
AXH41
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
05/10/2016
Field of Education
080501 - Sales
Original Release Date
05/10/2016
Nominal Hours
25
Description
This unit of competency specifies the outcomes required to establish client relationships, and identify and meet client needs through the delivery of services or by providing information and advice on products and services.The unit supports those who work alone or in teams. It applies in a range of work sites, and to new or repeat client encounters, either on company or client premises.No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.
Notes
Elements and Performance Criteria
No information
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| WC123 | CPPCMN2003A | Provide effective client service | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AD549 | CPPSS00051 | Clean residential work sites | Skill set |
| BAJ8 | CPP30316 | Certificate III in Cleaning Operations | Qualification |
| BAK1 | CPP20116 | Certificate II in Surveying and Spatial Information Services | Qualification |
| BEX5 | CPP30519 | Certificate III in Technical Security | Qualification |