Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sustainable living and sustainability can be broadly defined as having three separate but inter-related components with characteristics including:
economic sustainability, demonstrated by:
cost-effective use of resources
ensuring costs of 'green' solutions are properly accounted for and recovered
growing market share by appealing to socially aware customers
purchasing locally to reduce transport costs
seeking to participate in government schemes that reward or fund sustainable operations
social sustainability, demonstrated by:
building community involvement
communicating benefits of sustainable products and services to customers
purchasing locally and using local and community-based products and services
using 'fair trade' products
environmental sustainability, demonstrated by:
efficient use of resources
eliminating hazardous and toxic materials
identifying strategies to offset or mitigate environmental impacts, such as purchasing carbon credits
making more efficient use of energy
maximising opportunities to re-use and recycle materials
preventing and minimising risks and maximising opportunities, such as use of solar or other alternative forms of energy where appropriate
purchasing renewable energy
reducing emissions of greenhouse gases
reducing use of non-renewable resources
waste reduction.
Key communication messages:
provide clarity and consistency in the communications irrespective of the person delivering the message or the communication channel employed
should:
be concise
be memorable
be persuasive
be simple and jargon free
use language that will appeal to the target audience.
Communication channels may include:
contact protocols and promotional material to support face-to-face meetings with customers
corporate or program identity material, including logos and letterheads
incoming communications approaches, including reception procedures and protocols, and voice mail content
meeting and conference materials
online services, including websites
periodic print publications, including newsletters
presentations and speeches
report formats
signage
special purpose communications collateral.
Communication techniques may include:
face-to-face or telephone contact with customers
non-verbal communication
presenting technical information accurately but in a form that can be understood by the customer
speaking clearly and concisely
using active listening techniques to clarify understanding
using appropriate and clear language.
Customers may include:
those with routine or special requests
internal and external
new or repeat
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing at least two instances of the implementation and monitoring of integrated economic, social and environmental sustainability policies and procedures in an organisation.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
research and identify products and services that support improved sustainability
communicate with customer effectively and develop customer understanding of the purpose and benefits of sustainable living
implement communication and marketing plans effectively.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards' requirements.
Resource implications for assessment include access to:
relevant legislation, standards and guidelines
workplace documentation and personnel
reports from other parties involved in the process of identifying and implementing improvements.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
This unit could be assessed on its own or in combination with other units relevant to the job function.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.