Unit of competency Outline
Date retreived
23/07/2026 3:03 PM AWST
23/07/2026 3:03 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage store facilities
Manage store facilities
Unit of competency
National Code
SIRXCLM002A
SIRXCLM002A
State Code
S6119
S6119
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
01/03/2012
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
01/03/2012
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to manage store facilities in a retail environment. It involves the management of the store maintenance and housekeeping program, negotiating and monitoring maintenance contracts and identifying and locating facilities requirements.
Notes
Elements and Performance Criteria
1 Manage store maintenance program.
- 1.1 Monitor and maintain premises, fittings, fixtures and equipment according to store policy and procedures and relevant legislation.
- 1.2 Identify deficiencies in store maintenance procedures and take remedial action as required.
- 1.3 Obtain expert or specialist advice as required according to store policy.
- 1.4 Initiate contingency plan in the event of maintenance problems.
2 Manage retail equipment maintenance.
- 2.1 Develop and implement policy and procedures to ensure retail equipment is maintained according to store policy.
- 2.2 Monitor and implement maintenance program for retail equipment according to manufacturer design specifications and store policy.
- 2.3 Identify and rectify equipment faults where possible, without undue delay.
- 2.4 Report equipment faults or failures according to service agreements and store policy.
3 Negotiate maintenance contracts.
- 3.1 Negotiate maintenance contracts with contractors and suppliers according to store policy and procedures.
- 3.2 Negotiate and implement contract terms and conditions to maximise benefits for the store, and communicate to relevant personnel.
- 3.3 Monitor maintenance procedures to ensure products and tasks meet contract specifications.
4 Identify facilities and space requirements.
- 4.1 Identify facilities and space requirements according to store policy and budget requirements.
- 4.2 Locate suitable facilities and space.
- 4.3 Maximise space utilisation, with consideration to existing configuration.
store maintenance
facilities management
reporting mechanisms
OHS
food safety.
federal, state or territory and local legislation
food safety regulations
OHS.
internally
externally.
point-of-sale terminals
EFTPOS terminals
computers, scanners and printers
pricing equipment
electronic bar coding equipment
portable data entry
electronic ordering equipment
wrapping and packing equipment
equipment for carrying or moving merchandise
equipment for storage of merchandise, including refrigerators
weighing machines
thermometers
security tag systems
trolley return equipment
fixtures and fittings
food preparation equipment.
verbally
in writing
by email
to service personnel
to contractors
to relevant managers
to supervisor.
externally
internally.
quality standards
building maintenance services
cleaning
security
electrical services
plumbing services
equipment maintenance.
managers
supervisors
specialist staff.
facilities management
reporting mechanisms
OHS
food safety.
federal, state or territory and local legislation
food safety regulations
OHS.
internally
externally.
point-of-sale terminals
EFTPOS terminals
computers, scanners and printers
pricing equipment
electronic bar coding equipment
portable data entry
electronic ordering equipment
wrapping and packing equipment
equipment for carrying or moving merchandise
equipment for storage of merchandise, including refrigerators
weighing machines
thermometers
security tag systems
trolley return equipment
fixtures and fittings
food preparation equipment.
verbally
in writing
by email
to service personnel
to contractors
to relevant managers
to supervisor.
externally
internally.
quality standards
building maintenance services
cleaning
security
electrical services
plumbing services
equipment maintenance.
managers
supervisors
specialist staff.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
plans, coordinates and implements activities associated with monitoring and maintaining premises, fittings, fixtures and equipment according to store policy and procedures
initiates contingency plans in response to maintenance problems as required
proactively negotiates, monitors and implements maintenance contracts according to store policy and procedures
identifies and utilises space and facilities to maximise space utilisation
evaluates and reports on effectiveness of maintenance contracts.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
maintenance contracts
store policy and procedures on maintenance of facilities, contract negotiation
relevant legislation and statutory requirements
industry codes of practice
OHS legislation and codes of practice
a team
equipment and technology.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
case study or research report
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
Evidence of the following is essential:
plans, coordinates and implements activities associated with monitoring and maintaining premises, fittings, fixtures and equipment according to store policy and procedures
initiates contingency plans in response to maintenance problems as required
proactively negotiates, monitors and implements maintenance contracts according to store policy and procedures
identifies and utilises space and facilities to maximise space utilisation
evaluates and reports on effectiveness of maintenance contracts.
Context of and specific resources for assessment
Assessment must ensure access to:
a retail work environment
relevant documentation, such as:
maintenance contracts
store policy and procedures on maintenance of facilities, contract negotiation
relevant legislation and statutory requirements
industry codes of practice
OHS legislation and codes of practice
a team
equipment and technology.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
case study or research report
written or verbal questioning to assess knowledge and understanding
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| N0711 | WRRO6B | Manage store facilities | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD957 | SIRXCLM402 | Manage store facilities | Unit of competency |
