Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:
external organisations
information and communications technology (ICT) company
individuals
internal departments
internal employees
service industry.
Stakeholders may include:
development team
information technology (IT) manager or representative
project team
sponsor
user.
Requirements may refer to:
application
business
database
network
people in the organisation
performance
platform
system
technical needs.
Network server may include:
multiple
physical
virtual.
Specifications may include:
IP addressing, such as:
IPsec
IPv4 and IPv6
subnetting
supernetting
DHCP, including:
options
relay agents
exclusions
fixed addresses and address ranges
pre-boot eXecution environment (PXE) boot
scopes
routing, including:
default gateway
open shortest path first (OSPF)
persistent routing
routing internet protocol (RIP)
static routing
authentication services, including:
biometrics
enterprise single sign-on
Hesiod
Kerberos
lightweight directory access protocol (LDAP)
network information system (NIS)
Novell Directory Services (NDS)
pluggable authentication modules (PAM)
public key infrastructure (PKI) and digital certificates
public key authentication
Red Hat Directory Services
security tokens and smart cards
SMB or Samba
two-factor and multifactor authentication
Windows Active Directory Services
file services, including:
disk partitioning schemes, such as partitions, extended partitions, logical partitions, RAID, logical volumes, swap space
disk quotas
distributed file systems
encrypted file systems
files, directories, shares and their permissions
file systems, such as NTF-based data.gb (NTFD), file allocation table (FAT), EXT, hierarchical file system (HFS)
network file systems (NFS)
RAID
shadow copy services
SMB or Samba
print services, including:
print drivers
print queues
print server
print spool location
printer pools
name resolution services may include detailed DNS configuration, such as:
cache-only name server
client configuration
conditional forwarding
DNS record types, such as A, PTR, MX, NS
DNS zones
dynamic updates
external forwarders
master and slave name servers
replication
root hints
Time to Live (TTL)
WINS and DNS integration
web and proxy services, including:
Apache
extranet
HTTP or HTTPS
internet information server (IIS)
intranet
internet security and acceleration (ISA) server
squid
secure socket later (SSL) certificates
virtual hosts
website security, access control and authentication
mail services, including:
dovecot
IMAP or IMAPS
mail filtering and virus scanning
Microsoft exchange
POP3
procmail
sendmail
simple mail transfer protocol (SMTP)
FTP services, including:
access to home directories
anonymous FTP
FTP authentication
FTP server
securing FTP
very secure FTP (VSFTP)
firewall, including:
incoming and outgoing traffic filtering
IP tables
ISA server
kernel level firewalls
Microsoft Windows Firewall
SmoothWall
third-party firewalls
traffic filtering by ports and protocols
remote access, including:
dial-up
inbound or outbound filters
internet connection sharing (ICS)
network address translation (NAT)
remote authentication dial-in user service (RADIUS)
RADIUS proxy
remote access policy
remote access protocols
routing and remote access services (RRAS)
secure shell (SSH)
terminal services
VPN
wireless
hardware
NOS
network services
server applications
security
redundancy.
Server applications may include:
database and data warehousing
directory services
file sharing
line of business applications
management
messaging
name services
network and remote access
terminal services
web applications
Windows media server
Microsoft SharePoint.
Security may include:
access control lists
authentication
encryption
file and directory permissions
firewalls
network service security
network share permissions
password security
physical security
SE Linux
security for system resources, such as printers, databases, SharePoint sites, applications and websites
transmission control protocol (TCP) wrappers
Windows group policy.
Redundancy may include:
dual boot read-only memory (ROMs)
error correcting random access memory (RAM)
failover clustering
multiple fans
multiple power supplies
redundant array of inexpensive or independent disks (RAID)
replication
uninterruptible power supply (UPS).
Network operating system may include:
Linux OS
Unix OS
Windows Server OS.
Network services may include:
DHCP
DNS
FTP
firewall
hypertext transfer protocol (HTTP or HTTPS)
internet message access protocol (IMAP)
network file system (NFS)
NTP
post office protocol (POP)
print services
proxy
SMB
simple mail transfer protocol (SMTP)
simple network management protocol (SNMP)
structured query language server (SQL)
transmission control protocol or internet protocol (TCP/IP).
System may include:
application
business
computers
database system
financial system
information system
management system
network
software
website.
Update services may include:
Potentially Unwanted Program Remover (PUP)
Red Hat Network
Windows Server Update Services
Yellow Dog Update Manager (YUM).
Backup and recovery may include:
automated backups using operating system backup and job scheduling tools
backup and recovery of mail systems
backup and recovery of network directory service objects
backups using third-party software
database backup and recovery
volume shadow copies.
Server problems may include:
disk failure
email problems
file system problems
hostname resolution problems
internet connectivity problems
logged system errors
misconfigured networking
security breaches
web server problems.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
produce design report for a server (or servers) with complex user and network service requirements
install and configure the server according to the produced design
monitor and test the server
troubleshoot server and network failures
configure a wide range of server network and security services, including DNS, DHCP, web and proxy, mail, FTP and firewall.
Context of and specific resources for assessment
Assessment must ensure access to:
site where server installation may be conducted
relevant server specifications:
cabling
networked (LAN) computers
server diagnostic software
switch
client requirements
wide area network (WAN) service point of presence
workstations
relevant regulatory documentation that affects installation activities
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of design report for a server in a complex network environment
direct observation of the candidate installing or updating a server in a complex network environment
verbal or written questioning of required skills and knowledge
evaluation of report that outlines testing procedures, test results and recommendation to server changes
evaluation of design and implementation of the system in terms of performance and suitability for business needs.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.