Unit of competency Outline
Date retreived
23/07/2026 3:39 PM AWST
23/07/2026 3:39 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage recovery functions and services
Manage recovery functions and services
Unit of competency
National Code
PUAEMR017A
PUAEMR017A
State Code
D5549
D5549
TGA Status
Replaced
Replaced
DTWD Status
Transition (Replaced)
Transition (Replaced)
State Implementation and Classification
Approved Date
18/08/2011
Field of Education
080313 - Public And Health Care Administration
Original Release Date
18/08/2011
Nominal Hours
25
Description
This unit describes the outcomes required to manage a range of recovery functions and services such as financial assistance, personal support programs, health services, rebuilding programs and business continuity.It necessarily involves recovery planning (post emergency) and coordinating service delivery together with the monitoring and review of its effectiveness.
Notes
Elements and Performance Criteria
1. Obtain, analyse and share information on impact of emergency
- 1.1 A comprehensive knowledge base is developed using existing networks and reliable sources of information.
- 1.2 Available data and information are analysed to reveal patterns and trends.
- 1.3 Recovery needs of the affected community and special needs of vulnerable groups are identified in consultation with stakeholders.
- 1.4 Needs analysis is reviewed as circumstances change.
- 1.5 A package of recovery functions and services is designed to meet identified needs.
- 1.6 Analysis outcomes and chosen service model are documented and provided to relevant stakeholders and service providers.
2. Plan the delivery of recovery functions and services
- 2.1 Relevant agencies and community representatives are engaged in planning and decision making.
- 2.2 Relevant legislation, regulations and emergency arrangements are identified and applied.
- 2.3 Pre prepared recovery plans are applied/adapted to suit recovery functions and services.
- 2.4 Likely impacts of the event are modelled to determine how needs and required recovery services may change.
- 2.5 Capacity and capability to deliver required recovery services is reviewed.
- 2.6 Recovery priorities are established by considering political context, public expectations, required services and available resources.
- 2.7 Appropriate delivery strategies are developed in consultation with stakeholders prior to community endorsement and multi agency commitment.
3. Coordinate the delivery of recovery functions and services
- 3.1 Stakeholders and service providers are given regular, up to date information about the event, impacts, likely developments and service priorities.
- 3.2 Resources are managed to ensure that recovery functions and services are delivered effectively.
- 3.3 Workloads are managed to ensure the well being of all staff.
- 3.4 Incoming information about needs and service delivery is collected, analysed and used to review priorities.
- 3.5 Delivery of recovery functions and services is adjusted in response to changing circumstances and priorities and in conjunction with other functions and services.
- 3.6 Community, political and media expectations and interests are managed.
- 3.7 Transition to mainstream services is managed sensitively and in a timely manner.
4. Evaluate the delivery of recovery functions and services
- 4.1 Feedback from stakeholders and service providers is sought, collected and analysed.
- 4.2 Operational records, minutes of meetings and records of decisions are analysed.
- 4.3 Instances where recovery services were deficient or poorly delivered are identified and analysed and recommendations to improve future practice made.
- 4.4 Evaluation outcomes are reported to key stakeholders to inform future recovery planning and models of service delivery.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Available data and information may include:
damage/impact and loss assessments
impact modelling
media reports
offers of assistance
requests for services
Stakeholders may include
staff
client groups
decision makers
members of the public
community groups
industry groups
public and private sector organisations
non-government organisations
elected officials
Legislation, regulations and emergency management arrangements may include:
arrangements specified in legislation or regulation
organisational or jurisdictional emergency recovery policies or procedures
existing recovery plans, agreements or memoranda of understanding
Australian Emergency Management Handbook 2, Recovery
Recovery functions and services may include:
in the social environment:
community development
health and medical needs
pastoral care, counselling, mental health services
registration, public information, immediate relief services e.g. temporary accommodation, food, transport, relocation
cultural support and support for people with mobility, vision and hearing impairment and people with a cognitive disability
tourists and persons from interstate and overseas
in the built environment:
debris removal
structure assessment, stabilisation and demolition
restoration of essential services (power, water, hospitals, schools)
restoration of lifelines and communication services, transport links, public transport, supply chains
re-establish commercial and retail facilities
in the natural environment:
containment of hazards, decontamination and removal of hazards
habitat restoration/revegetation/rehabilitation
erosion stabilisation
threatened species
prevent further contamination e.g. weeds, fungal disease
in the economic environment:
restoration of banking and other financial services
appeals and donations
economic redevelopment strategies, business and industry recovery packages
employment issues
financial advice, insurance advice
grants and personal support programs e.g. financial relief
Service providers may include:
architects
engineers
planners
builders
business recovery advisers
financial advisers
bank officers
insurance assessors
non-government and community service organisation staff
personal support staff such as social workers, public health workers, and advocates
mental health professionals such as psychiatrists, psychologists, counsellors
recovery program/service managers, Australian/state/ territory/local government administration and technical (IT) staff
suppliers of demolition and debris removal services
suppliers of earthworks, road making and revegetation services
utility workers (power, water, drainage, sanitation, garbage)
Information about needs and service delivery may include:
collection strategies that recognise the diverse cultural, language and linguistic needs of the community
feedback from briefings and debriefings
phone calls and surveys about unmet community needs and service effectiveness
reports on expenditure, resource availability and use, staff welfare
summaries of service requests, jobs completed
Operational records may include:
demographic data and community profiles
financial records
historical records
incident reports and damage assessments
media reports
personal accounts, daily/weekly logs and file notes
service requests
Available data and information may include:
damage/impact and loss assessments
impact modelling
media reports
offers of assistance
requests for services
Stakeholders may include
staff
client groups
decision makers
members of the public
community groups
industry groups
public and private sector organisations
non-government organisations
elected officials
Legislation, regulations and emergency management arrangements may include:
arrangements specified in legislation or regulation
organisational or jurisdictional emergency recovery policies or procedures
existing recovery plans, agreements or memoranda of understanding
Australian Emergency Management Handbook 2, Recovery
Recovery functions and services may include:
in the social environment:
community development
health and medical needs
pastoral care, counselling, mental health services
registration, public information, immediate relief services e.g. temporary accommodation, food, transport, relocation
cultural support and support for people with mobility, vision and hearing impairment and people with a cognitive disability
tourists and persons from interstate and overseas
in the built environment:
debris removal
structure assessment, stabilisation and demolition
restoration of essential services (power, water, hospitals, schools)
restoration of lifelines and communication services, transport links, public transport, supply chains
re-establish commercial and retail facilities
in the natural environment:
containment of hazards, decontamination and removal of hazards
habitat restoration/revegetation/rehabilitation
erosion stabilisation
threatened species
prevent further contamination e.g. weeds, fungal disease
in the economic environment:
restoration of banking and other financial services
appeals and donations
economic redevelopment strategies, business and industry recovery packages
employment issues
financial advice, insurance advice
grants and personal support programs e.g. financial relief
Service providers may include:
architects
engineers
planners
builders
business recovery advisers
financial advisers
bank officers
insurance assessors
non-government and community service organisation staff
personal support staff such as social workers, public health workers, and advocates
mental health professionals such as psychiatrists, psychologists, counsellors
recovery program/service managers, Australian/state/ territory/local government administration and technical (IT) staff
suppliers of demolition and debris removal services
suppliers of earthworks, road making and revegetation services
utility workers (power, water, drainage, sanitation, garbage)
Information about needs and service delivery may include:
collection strategies that recognise the diverse cultural, language and linguistic needs of the community
feedback from briefings and debriefings
phone calls and surveys about unmet community needs and service effectiveness
reports on expenditure, resource availability and use, staff welfare
summaries of service requests, jobs completed
Operational records may include:
demographic data and community profiles
financial records
historical records
incident reports and damage assessments
media reports
personal accounts, daily/weekly logs and file notes
service requests
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
analyse recovery needs and identify required recovery functions and services
develop effective plans for the delivery of recovery functions and services
coordinate the effective and efficient delivery of recovery functions and services
evaluate and report the effectiveness of delivery to inform future emergency planning.
Consistency in performance
Competency should be demonstrated in a range of contexts such as:
throughout the life of a recovery operation
during components of a number of operations.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed managing recovery functions and services that involve the cooperation of multi agencies, organisations and/or service providers in the workplace or in a simulated workplace environment
Specific resources for assessment
Access is required to the opportunity to manage recovery functions and services in an actual or simulated emergency situation..
Guidance information for assessment
This unit contains many transferable skills, such as communication, consultation, research and analysis skills that can be applied in the emergency recovery context. Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge.
Summative assessment may not be possible in a real-world environment and assessors should confirm that simulated environments are sufficiently complex to be realistic.
Assessment must confirm the ability to:
analyse recovery needs and identify required recovery functions and services
develop effective plans for the delivery of recovery functions and services
coordinate the effective and efficient delivery of recovery functions and services
evaluate and report the effectiveness of delivery to inform future emergency planning.
Consistency in performance
Competency should be demonstrated in a range of contexts such as:
throughout the life of a recovery operation
during components of a number of operations.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed managing recovery functions and services that involve the cooperation of multi agencies, organisations and/or service providers in the workplace or in a simulated workplace environment
Specific resources for assessment
Access is required to the opportunity to manage recovery functions and services in an actual or simulated emergency situation..
Guidance information for assessment
This unit contains many transferable skills, such as communication, consultation, research and analysis skills that can be applied in the emergency recovery context. Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge.
Summative assessment may not be possible in a real-world environment and assessors should confirm that simulated environments are sufficiently complex to be realistic.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAZ19 | PUAEMR017 | Manage recovery functions and services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWM4 | CHC52115 | Diploma of Community Development | Qualification |