Unit of competency Outline

Date retreived
22/07/2026 1:08 PM AWST

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Apply effective communication skills to maintain security

Apply effective communication skills to maintain security

Unit of competency
National Code
CPPSEC2101
State Code
OAP80
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/01/2019
View on TGA
State Implementation and Classification
Approved Date
20/05/2020
Field of Education
099905 - Security Services
Original Release Date
20/05/2020
Nominal Hours
8
Description
This unit specifies the skills and knowledge required to apply oral, non-verbal and written communication skills to maintain security.It includes:gathering information from a range of sources including standard operating procedures and signs written in English to understand and comply with workplace policies and legal rights and responsibilitiesusing observation, listening, oral and non-verbal communication skills to interact with others and request behaviour modification in a manner that accounts for cultural differences, avoids aggression or hostility, and encourages conflict resolutionusing telephone and radio systems to report security risksusing notebooks and information technology to record and store incident details.It applies to people working under general supervision as members of a security team.This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.
Notes
Elements and Performance Criteria
1. Gather, convey and receive information for security work.
  • 1.1 Locate, read and apply standard operating procedures, workplace policies and other written information required to complete work instructions to ensure compliance with legal rights and responsibilities.
  • 1.2 Use listening and observation skills to receive and interpret spoken and non-verbal information.
  • 1.3 Use oral and non-verbal communication to develop and maintain positive relationships, mutual trust and confidence.
  • 1.4 Clarify understanding of received information with relevant persons using clear and concise language, questioning and summarising.
2. Request behaviour modification to maintain security.
  • 2.1 Observe the work area and identify person demonstrating disruptive or inappropriate behaviour.
  • 2.2 Exchange information with person using non-verbal and oral communication that takes account of social and cultural differences, and uses basic strategies to overcome language barriers.
  • 2.3 Explain required behaviour and request modification in a manner that avoids an aggressive or hostile response.
3. Report security risks using telephone and radio systems.
  • 3.1 Check radio or phone features and control functions to confirm sufficient battery and signal levels and that system is fully operational.
  • 3.2 Select radio channel appropriate for the location and type of communication.
  • 3.3 Convey security risk information using appropriate language, protocols and codes and following standard operating procedures.
  • 3.4 Receive and answer incoming communications promptly using clear and concise language and following standard operating procedures.
4. Complete and store security records.
  • 4.1 Write security incident details in notebook ensuring information is accurate, concise and easy to read.
  • 4.2 Complete security incident form using clear and concise language and factual accuracy.
  • 4.3 Use information technology to enter, save, retrieve and export security information in a manner that complies with organisational standards of style, format and accuracy.
  • 4.4 Store information securely in accordance with standard operating procedures.
No information
No information
Replaces
State Code National Code Title Type
D1376 CPPSEC2001A Communicate effectively in the security industry Unit of competency