Facilitate effective spatial client relationships

Unit of competency Outline

Information current as of
20/10/2026 3:26 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
CPPSIS4003A

State Code
D1498

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
07/04/2011

View on TGA

State Implementation and Classification

Approved Date

31/10/2008

Original Release Date

07/04/2011

Nominal Hours

Field of Education

080501 - Sales

Description

This unit of competency specifies the outcomes required to assess client needs and provide appropriate information and follow-up on a variety of issues within the spatial information handling framework. It requires the ability to communicate effectively and apply skills and knowledge to a wide variety of spatial contexts, including complex issues relating to organisational products and services. Functions would be carried out under limited supervision and within organisational guidelines.

General notes

N/A

Elements and Performance Criteria

1Identify nature and type of spatial service required.

1.1 Discussion with client regarding client needs and expectations is conducted in line with organisational guidelines.1.2 Client expectations are ascertained to establish an understanding of spatial service requirements.
1.3 Feedback is sought from client confirming understanding of spatial requirement.1.4 Prompt action is taken to address the enquiry.1.5 Relevant personnel are consulted on possibility of contractual activity or on the need for a variation to contractual activity.1.6 Contracts are implemented according to company requirements.1.7 Skills and knowledge are updated to accommodate the nature of the service.

2Satisfy client needs.

2.1 Clients are encouraged and assisted to evaluate spatial product and service options to satisfy their needs according to company requirements.2.2 Areas of difficulty are identified and preferred action is prioritised according to organisational guidelines.

3Establish business contacts and networks.

3.1 Organisations and groups that have the potential to benefit from company products and services are identified.3.2 Appropriate contact officers in the organisations identified are contacted according to organisational guidelines.3.3 Methods of communication and high business standards are maintained with business contacts and networks according to organisational guidelines.3.4 Strategies to represent and promote the company's interests and requirements are developed.

4Work effectively with business contacts.

4.1 Realistic service commitments are set and adhered to according to organisational guidelines.4.2 Flexibility in work practices when operating under unusual or complex spatial requirements is encouraged.4.3 Situations outside own area of responsibility are referred to appropriate personnel according to organisational guidelines.4.4 OHS issues form part of the business advice, where appropriate.

5Communicate advice and pricing information.

5.1 Written or verbal responses are provided according to organisational guidelines.5.2 Pricing information for routine specified products and services are provided according to organisational guidelines.5.3 Client requirements for follow-up information are attended to promptly.5.4 Co-workers and supervisors are promptly advised of work implications.5.5 Spatial business documentation is completed according to work procedures.

No information

Replaced By

State Code	National Code	Title	Type
WE770	CPPSIS4023A	Facilitate effective spatial client relationships	Unit of competency