Unit of competency Outline

Date retreived
23/07/2026 8:12 AM AWST

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Facilitate and monitor contact

Facilitate and monitor contact

Unit of competency
National Code
CHCCONS402B
State Code
D2316
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
18/08/2009
Field of Education
090513 - Counselling
Original Release Date
18/08/2009
Nominal Hours
70
Description
This unit of competency describes the skills and knowledge required to facilitate and monitor the contact between the child/children and the non resident parent
Notes
Elements and Performance Criteria
1. Establish and commence the contact visit
  • 1.1 Establish rapport with parents and child/young person and parents at commencement of contact visit
  • 1.2 Reinforce parameters of facilitated contact with parents including reporting processes
  • 1.3 Clarify contact or court orders with supervisor before contact occurs
  • 1.4 Conduct risk assessment with both parties upon commencement of contact visit
  • 1.5 Seek agreement from both parties to establish a plan for facilitated contact using negotiation skills
  • 1.6 Plan, in consultation with parents and child/young person for the facilitated contact to occur with age appropriate activities
2. Monitor contact between child/young person and non resident parent
  • 2.1 Monitor behaviours and safety of the child/young person during contact with non resident parents with minimal intervention
  • 2.2 Manage any challenging behaviour of both parents and child/young person
  • 2.3 Intervene in contact between child/young person and parent where appropriate
  • 2.4 Seek support of peers or senior staff as needed
  • 2.5 Refer family or individuals to other services according to organisation policy and assessed client needs
  • 2.6 Demonstrate ability to communicate effectively with parents and children in a consistent, and culturally appropriate way to model respectful parenting and relationships
  • 2.7 Direct the contact and keep interaction flowing between parent, child and or young person
  • 2.8 Respond to complaints from either party according to organisation policy
  • 2.9 Terminate contact when necessary in line with organisation procedures and reporting actions to immediate supervisor
3. Document information about facilitated contact
  • 3.1 Prepare reports according to organisation policy
  • 3.2 Create files and write case notes according to organisation policy
  • 3.3 Complete incident reports when required
  • 3.4 Revise arrangements for facilitated contact
  • 3.5 Demonstrate confidentiality and privacy policy of the organisation in when recording and managing client information
4. Participate in strategies to improve services for families
  • 4.1 Attend regular staff meetings and debriefing sessions with peers
  • 4.2 Undertake regular professional development to ensure procedures reflect legislative and industry requirements
  • 4.3 Consult on all difficult operations with senior staff according to organisation requirements
No information
No information
Replaced By
State Code National Code Title Type
WC837 CHCCONS402C Facilitate and monitor contact Unit of competency