Unit of competency Outline

Date retreived
23/07/2026 4:28 AM AWST

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Support employee and industrial relations

Support employee and industrial relations

Unit of competency
National Code
BSBHRM412
State Code
OCF57
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080309 - Industrial Relations
Original Release Date
16/03/2021
Nominal Hours
40
Description
This unit describes the skills and knowledge required to communicate and implement employee relations (ER) and industrial relations (IR) policies and procedures to effectively represent organisations and employers. The unit applies to individuals who work in support positions, assisting others in dealing with ER and IR conflicts and issues. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Support preparation of Employee and Industrial Relations processes
  • 1.1 Source and share applicable legislation, agreements, policies and procedures with relevant stakeholders
  • 1.2 Identify sources of specialist information
  • 1.3 Support implementation of organisational agreements, policies and procedures according to relevant organisation, enterprise and statutory requirements
  • 1.4 Communicate the organisation’s ER and IR procedures to relevant stakeholders according to relevant organisation, enterprise and statutory requirements
2. Support industrial relations
  • 2.1 Identify relevant terms and conditions of employment, employee entitlements, awards, agreements, and individual work contracts
  • 2.2 Provide support to relevant stakeholders in simple IR disputes
  • 2.3 Provide support to relevant stakeholders in negotiation of employee awards, agreements, and workplace conditions
  • 2.4 Record and maintain relevant documents
3. Support employee relations
  • 3.1 Identify relevant grievance and conflict resolution processes
  • 3.2 Provide support to relevant stakeholders in resolution of simple ER conflicts
  • 3.3 Record and maintain relevant documents
4. Contribute to continuous improvement
  • 4.1 Assist required stakeholders to identify issues in ER and IR processes
  • 4.2 Contribute to development of continuous improvement activities
  • 4.3 Record and maintain documentation relating to continuous improvement
No information
No information
Replaces
State Code National Code Title Type
AUJ32 BSBWRK411 Support employee and industrial relations procedures Unit of competency