Unit of competency Outline
Date retreived
22/07/2026 5:45 AM AWST
22/07/2026 5:45 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Conduct basic oral communication in a language other than English (Greek)
Conduct basic oral communication in a language other than English (Greek)
Unit of competency
National Code
SITXLAN2108
SITXLAN2108
State Code
AVF75
AVF75
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
Field of Education
091505 - Southern European Languages
Original Release Date
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to use and understand very simple and commonly used expressions of a predictable nature in a language other than English. It covers activities, such as welcoming and farewelling customers, providing facetoface routine customer service and other routine workplace activities. There is no direct parity with any formal language proficiency ratings or assessment frameworks, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 1.
Notes
Elements and Performance Criteria
1. Initiate communication.
- 1.1 Identify language needed to conduct basic communication.
- 1.2 Recognise and observe social and cultural conventions of the language speaker.
2. Communicate in a language other than English to support routine workplace activities.
- 2.1 Use appropriate simple and commonly used courtesy expressions, including those for greeting, farewelling, apologising and thanking.
- 2.2 Where language barriers exist, make efforts to communicate through use of gestures or basic vocabulary in the other person’s language.
- 2.3 Understand and use routinely required key words, short phrases and gestures.
- 2.4 Identify and use appropriate resources and seek assistance from those with suitable language skills.
- 2.5 Use visual techniques to enhance or replace oral communication.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Basic communication may include:
answering very simple queries about products and services:
inhouse facilities
local attractions and places of interest
pick-up and drop-off point for tours
shopping centres
tour desk
transport terminals, and taxi and other transport services
conducting simple product and service transactions, such as:
advising check-in and check-out procedures and times
advising opening and closing times
payment for a tourism service, e.g. day tour, accommodation and ticket
payment of a restaurant bill
purchase of souvenir products
references to timetable, signage and basic rules
selection of food and beverages from a menu
listening to requests and comments
providing factual information, such as:
currency
location of specific facilities
opening hours
prices
procedures, e.g. checkin and tour pickup
room and floor numbers
safety rules
providing general assistance within the scope of responsibility
providing very simple directions.
Courtesy expressions (formulaic language) may include:
Did you have a good trip?
Do you need another towel?
Good morning
Goodbye
Have you had lunch?
How are you?
May I clean your room now?
May I help you?
Sorry, I don’t understand. Do you speak English?
This way please.
Resources may include:
dictionaries
international signage, such as ‘No Smoking’ signs
language mats
menus written in the specific language
pamphlets written in the specific language
phrase books
signs written in the specific language
websites with translating facilities.
Visual techniques may include:
drawing attention to pamphlets and timetables
locating specific costs and items on menus
marking of a map
signs, gesturing and appropriate body language.
Basic communication may include:
answering very simple queries about products and services:
inhouse facilities
local attractions and places of interest
pick-up and drop-off point for tours
shopping centres
tour desk
transport terminals, and taxi and other transport services
conducting simple product and service transactions, such as:
advising check-in and check-out procedures and times
advising opening and closing times
payment for a tourism service, e.g. day tour, accommodation and ticket
payment of a restaurant bill
purchase of souvenir products
references to timetable, signage and basic rules
selection of food and beverages from a menu
listening to requests and comments
providing factual information, such as:
currency
location of specific facilities
opening hours
prices
procedures, e.g. checkin and tour pickup
room and floor numbers
safety rules
providing general assistance within the scope of responsibility
providing very simple directions.
Courtesy expressions (formulaic language) may include:
Did you have a good trip?
Do you need another towel?
Good morning
Goodbye
Have you had lunch?
How are you?
May I clean your room now?
May I help you?
Sorry, I don’t understand. Do you speak English?
This way please.
Resources may include:
dictionaries
international signage, such as ‘No Smoking’ signs
language mats
menus written in the specific language
pamphlets written in the specific language
phrase books
signs written in the specific language
websites with translating facilities.
Visual techniques may include:
drawing attention to pamphlets and timetables
locating specific costs and items on menus
marking of a map
signs, gesturing and appropriate body language.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
conduct basic workplace communication in a language other than English:
listen to requests and comments
provide general assistance
provide very simple directions
gesture in a socially and culturally appropriate manner.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated workplace activity for which communication in languages other than English is required
other people with whom the individual can interact in the relevant language
resources that support communication in languages other than English:
dictionaries and phrase books
language mats
signs
industry materials, such as menus, timetables and brochures written in languages other than English.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
oral assessment of conversational language use
direct observation of the individual communicating in a language other than English while undertaking typical workplace activities
review of visual aids prepared by the individual to assist verbal communication
written or oral questioning to assess cultural knowledge and cross-cultural communication considerations
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITHACS303 Provide accommodation reception services
SITHFAB202 Operate a bar
SITHFAB307 Provide table service of food and beverage
SITXCCS201 Provide visitor information.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
conduct basic workplace communication in a language other than English:
listen to requests and comments
provide general assistance
provide very simple directions
gesture in a socially and culturally appropriate manner.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated workplace activity for which communication in languages other than English is required
other people with whom the individual can interact in the relevant language
resources that support communication in languages other than English:
dictionaries and phrase books
language mats
signs
industry materials, such as menus, timetables and brochures written in languages other than English.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
oral assessment of conversational language use
direct observation of the individual communicating in a language other than English while undertaking typical workplace activities
review of visual aids prepared by the individual to assist verbal communication
written or oral questioning to assess cultural knowledge and cross-cultural communication considerations
review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITHACS303 Provide accommodation reception services
SITHFAB202 Operate a bar
SITHFAB307 Provide table service of food and beverage
SITXCCS201 Provide visitor information.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S6552 | SITXLAN108A | Conduct basic workplace oral communication in a language other than English (Greek) | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWQ32 | SITXLAN001 | Conduct basic oral communication in a language other than English | Unit of competency |
