Elements and Performance Criteria

Potential issues:
Issues cover the broad circumstances of the client such as :
Length of time on benefits
Changes from type of benefit
Language and literacy issues
Change in living arrangements
Ethnicity
Health
Age

Information:
Information refers to the Centrelink services and other related local services that may assist the client to develop a participation plan.

Barriers:
Barriers refer to any circumstance or characteristic that makes participation particularly difficult and requires additional assistance or support.
Examples of barriers may include
Mental and physical health issues
Geographic issues
Skills issues

Circumstance and capacity:

This is a general term that refers to the interaction between the current situation and the individual's ability to establish and monitor a participation plan.

Areas of responsibility:
This refers to the need to identify the service or person who will carry out each step ensuring that the customer has areas of responsibility.

Centrelink services:
The Centrelink services available at that location and in other areas

Critical aspects of assessment must include:
Ability to research complex situations including the interpretation and application of policy and legislation
Ability to work independently or in a team based environment;
An ability to engage the customer as a partner in the process
Capacity to assist the customer develop their own understanding of what they could achieve through further economic and social participation

Essential knowledge required includes:
Knowledge of the broader service delivery and training networks in the local area
A good level of understanding of Centrelink systems and technology;
Knowledge to enable interpretation and application of policy and legislation

Resource implications:
Access to appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Access to equipment and resources normally used in the workplace

Method of assessment:
Observations
Questioning
Evidence gathered from the workplace environment
Demonstration over a period of time to ensure consistency of performance

Context of assessment:
Evidence must include observation of performance in the work environment or in a simulated work setting