Unit of competency Outline
Date retreived
22/07/2026 1:07 AM AWST
22/07/2026 1:07 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Build productive and effective workplace relationships
Build productive and effective workplace relationships
Unit of competency
National Code
MTMPSR405C
MTMPSR405C
State Code
D9023
D9023
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
03/10/2011
Field of Education
120505 - Work Practices Programmes
Original Release Date
03/10/2011
Nominal Hours
50
Description
This unit covers the skills and knowledge required to develop, maintain and model positive workplace relationships.
Notes
Elements and Performance Criteria
1. Gather and present information and ideas to do the job
- 1.1. Information from appropriate sources is utilised to fulfil workplace responsibilities and to develop and refine alternative processes and solutions.
- 1.2. Communication methods take into account the purpose and the audience, including social and cultural diversity.
- 1.3. Communication strategies are used to keep people informed and up-to-date on enterprise or department directions and activities.
- 1.4. Clear and unambiguous guidance and direction is provided to others, consistent with workplace responsibilities.
- 1.5. Input from internal and external sources is sought and valued in developing and refining new ideas and approaches.
2. Develop trust and confidence
- 2.1. People are treated with integrity, respect and empathy.
- 2.2. Enterprise's social, ethical and business standards are used to develop and maintain positive relationships.
- 2.3. Trust and confidence of colleagues, customers and suppliers is gained and maintained through competent performance.
- 2.4. Interpersonal styles and methods are adjusted to the social and cultural environment.
3. Build and maintain networks and relationships
- 3.1. Networking is used to identify and build relationships.
- 3.2. Identifiable benefits for the team and organisation are provided through networks and other work relationships with stakeholders.
4. Manage difficulties to achieve positive outcomes
- 4.1. Problems are identified and analysed and action is taken to rectify the situation with minimal disruption to performance.
- 4.2. Colleagues receive guidance and support to resolve their work difficulties.
- 4.3. Pro-active strategies are used to manage individual's performance, within the organisation's processes.
- 4.4. Conflict is managed constructively within the organisation's processes.
- 4.5. Difficult situations are negotiated to achieve results acceptable to participants, and which meet organisation and legislative requirements.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information may be from internal and external sources and include:
documents, manuals, publications
enterprise, industry and professional or research reports
input from specialist personnel
networks
team contributions and input.
Communication may:
be spoken, written, non-verbal and include the use of signs, signals, symbols and pictures
be with colleagues, team members, superiors, customers, clients, external parties from a range of cultural, social and ethnic backgrounds
involve interpreting the needs of internal or external customers
involve presentation of explanations and reports in language styles suitable for the audience and include everyday workplace language, technical and mathematical language
involve reading workplace documents which may include status reports, plans and projections, technical manuals, industry journals and financial records
require use of mathematical terms and may relate to product and product quality, price, sales and turnover, profits and losses, return and new custom, market penetration, advertising distribution and coverage
require negotiation, persuasion and assertiveness skills.
Diversity of individuals may include:
ability
age, gender, language group
ethnicity, culture and social or economic background.
Enterprise social, ethical and business standards may include:
'can do' service etc
fairness, equity, respect, honesty
politeness, cooperativeness, promptness.
Networks may:
be special interest (e.g. professional, technical, OH&S)
be with customers and clients
internal (e.g. supervisors)
involve other industries, government and community agencies and groups.
Workplace relationships may be with:
colleagues and peers
customers, clients and suppliers
employees under supervision
superiors
team/department/section members.
Stakeholders may include:
company owners, directors, shareholders, financiers
competitors
management and employees
suppliers, customers, consumers
unions and employer associations.
OH&S requirements may include:
enterprise OH&S policies, procedures and programs
hygiene and sanitation requirements
OH&S legal requirements
Personal Protective Equipment (PPE) which may include:
coats and aprons
ear plugs or muffs
eye and facial protection
head-wear
lifting assistance
mesh aprons
protective boot covers
protective hand and arm covering
protective head and hair covering
uniforms
waterproof clothing
work, safety or waterproof footwear
requirements set out in standards and codes of practice.
Regulatory requirements may include:
animal welfare
commercial law including fair trading, trade practices
consumer law
corporate law, including registration, licensing, financial reporting
environmental and waste management
Equal Employment Opportunity (EEO), anti discrimination and sexual harassment
Export Control Act
industrial awards, agreements
relevant Australian standards
relevant regulations
state and territory regulations regarding meat processing
taxation.
Workplace requirements may include:
enterprise ethical standards, values and obligations
enterprise-specific procedures, policies and plans
OH&S requirements
Quality Assurance (QA) requirements
Standard Operating Procedures (SOPs)
the ability to perform the task to production requirements
work instructions.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information may be from internal and external sources and include:
documents, manuals, publications
enterprise, industry and professional or research reports
input from specialist personnel
networks
team contributions and input.
Communication may:
be spoken, written, non-verbal and include the use of signs, signals, symbols and pictures
be with colleagues, team members, superiors, customers, clients, external parties from a range of cultural, social and ethnic backgrounds
involve interpreting the needs of internal or external customers
involve presentation of explanations and reports in language styles suitable for the audience and include everyday workplace language, technical and mathematical language
involve reading workplace documents which may include status reports, plans and projections, technical manuals, industry journals and financial records
require use of mathematical terms and may relate to product and product quality, price, sales and turnover, profits and losses, return and new custom, market penetration, advertising distribution and coverage
require negotiation, persuasion and assertiveness skills.
Diversity of individuals may include:
ability
age, gender, language group
ethnicity, culture and social or economic background.
Enterprise social, ethical and business standards may include:
'can do' service etc
fairness, equity, respect, honesty
politeness, cooperativeness, promptness.
Networks may:
be special interest (e.g. professional, technical, OH&S)
be with customers and clients
internal (e.g. supervisors)
involve other industries, government and community agencies and groups.
Workplace relationships may be with:
colleagues and peers
customers, clients and suppliers
employees under supervision
superiors
team/department/section members.
Stakeholders may include:
company owners, directors, shareholders, financiers
competitors
management and employees
suppliers, customers, consumers
unions and employer associations.
OH&S requirements may include:
enterprise OH&S policies, procedures and programs
hygiene and sanitation requirements
OH&S legal requirements
Personal Protective Equipment (PPE) which may include:
coats and aprons
ear plugs or muffs
eye and facial protection
head-wear
lifting assistance
mesh aprons
protective boot covers
protective hand and arm covering
protective head and hair covering
uniforms
waterproof clothing
work, safety or waterproof footwear
requirements set out in standards and codes of practice.
Regulatory requirements may include:
animal welfare
commercial law including fair trading, trade practices
consumer law
corporate law, including registration, licensing, financial reporting
environmental and waste management
Equal Employment Opportunity (EEO), anti discrimination and sexual harassment
Export Control Act
industrial awards, agreements
relevant Australian standards
relevant regulations
state and territory regulations regarding meat processing
taxation.
Workplace requirements may include:
enterprise ethical standards, values and obligations
enterprise-specific procedures, policies and plans
OH&S requirements
Quality Assurance (QA) requirements
Standard Operating Procedures (SOPs)
the ability to perform the task to production requirements
work instructions.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
The meat industry has specific and clear requirements for evidence. A minimum of three forms of evidence is required to demonstrate competency in the meat industry. This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time.
These requirements are in addition to the requirements for valid, current, authentic and sufficient evidence.
Three forms of evidence means three different kinds of evidence - not three pieces of the same kind. In practice it will mean that most of the unit is covered twice. This increases the legitimacy of the evidence.
All assessment must be conducted against Australian meat industry standards and regulations.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competency must be demonstrated through sustained performance over time, at an appropriate level of responsibility and authority under typical operating and production conditions for the enterprise.
Context of and specific resources for assessment
Resources may include:
real work environment
relevant documentation such as:
workplace policies and procedures
regulatory requirements
relevant equipment and materials.
Method of assessment
Recommended methods of assessment include:
assignments
debriefs
workplace referee or third-party report of performance over time.
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander, gender, or language backgrounds other than English. Language and literacy demands of the assessment task should not be higher than those of the work role.
Guidance information for assessment
A current list of resources for this unit of competency is available from MINTRAC www.mintrac.com.au or telephone 1800 817 462.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
The meat industry has specific and clear requirements for evidence. A minimum of three forms of evidence is required to demonstrate competency in the meat industry. This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time.
These requirements are in addition to the requirements for valid, current, authentic and sufficient evidence.
Three forms of evidence means three different kinds of evidence - not three pieces of the same kind. In practice it will mean that most of the unit is covered twice. This increases the legitimacy of the evidence.
All assessment must be conducted against Australian meat industry standards and regulations.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competency must be demonstrated through sustained performance over time, at an appropriate level of responsibility and authority under typical operating and production conditions for the enterprise.
Context of and specific resources for assessment
Resources may include:
real work environment
relevant documentation such as:
workplace policies and procedures
regulatory requirements
relevant equipment and materials.
Method of assessment
Recommended methods of assessment include:
assignments
debriefs
workplace referee or third-party report of performance over time.
Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander, gender, or language backgrounds other than English. Language and literacy demands of the assessment task should not be higher than those of the work role.
Guidance information for assessment
A current list of resources for this unit of competency is available from MINTRAC www.mintrac.com.au or telephone 1800 817 462.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W6769 | MTMPSR405B | Build productive and effective workplace relationships | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVW11 | AMPX412 | Build productive and effective workplace relationships | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D611 | MTM40411 | Certificate IV in Meat Processing (General) | Qualification |
| D608 | MTM40111 | Certificate IV in Meat Processing (Leadership) | Qualification |
| D609 | MTM40211 | Certificate IV in Meat Processing (Meat Safety) | Qualification |