Unit of competency Outline

Date retreived
23/07/2026 5:01 AM AWST

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Provide housekeeping services to guests

Provide housekeeping services to guests

Unit of competency
National Code
SITHACS004B
State Code
WB930
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/01/2011
View on TGA
State Implementation and Classification
Approved Date
03/03/2011
Field of Education
110101 - Hospitality
Original Release Date
03/03/2011
Nominal Hours
10
Description
This unit describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Handle housekeeping requests.
  • 1.1 Handle guest requests in a polite and friendly manner according to enterprise customer service standards and security procedures .
  • 1.2 Acknowledge guests by use of name wherever possible.
  • 1.3 Confirm and note details of requests made.
  • 1.4 Make appropriate apologies where a request has arisen from breakdown in room servicing.
  • 1.5 Agree with guests on timelines for meeting requests.
  • 1.6 Locate and deliver requested items promptly within agreed timeframes.
  • 1.7 Collect items for pick-up within agreed timeframes.
  • 1.8 Set up equipment for guests when appropriate.
  • 1.9 Proactively offer information and advice about special services and benefits to guests or clients to ensure maximum take-up of services and profitability of guest's stay.
2 Advise guests on room and housekeeping equipment.
  • 2.1 Advise guests courteously on correct usage of equipment.
  • 2.2 Report equipment malfunctions promptly according to enterprise procedures, and where possible, make alternative arrangements to meet guest needs.
  • 2.3 Where appropriate, agree on suitable time to collect equipment.
No information
No information
Replaces
State Code National Code Title Type
S6309 SITHACS004A Provide housekeeping services to guests Unit of competency
Replaced By
State Code National Code Title Type
WF584 SITHACS201 Provide housekeeping services to guests Unit of competency
No information