Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Customer information may include:
business structure
general freight forwarding requirements
legislative requirements
information on export clearances
documentation services
freight charges
Workplace activities may be conducted:
by day or night
in any weather conditions
Customers may be:
internal or external
Environment may include movement of:
equipment
goods
materials
vehicular traffic
Requirements for work may include:
freight forwarding protocols and procedures
communications equipment
workplace operations
authorities and permits
hours of operation
relevant regulations
Parameters of freight forwarding services relevant to customer requirements may include:
procedures for forwarding freight
type of transport modes
various consignment methods
relevant legislative requirements
required import/export documentation and requirements
insurance requirements
service costs
payment requirements and procedures
fiduciary and legal responsibilities of either party
Communications systems may involve:
face-to-face conversation
telephone
fax
email
electronic data transfer of information (EDI)
mail
Consultative processes may involve:
other employees and supervisors
international and domestic agents, suppliers, clients
relevant authorities and institutions
management
OH&S specialists
other professional or technical staff
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures
Information/documents may include:
operations manuals, job specifications and procedures and induction documentation
competency standards and training materials
manufacturers/client specifications, instructions
workplace operating procedures and policies
supplier and/or client instructions
Australian and International standards, criteria and certification requirements
communications technology equipment, oral, aural or signed communications
quality assurance procedures
emergency procedures
Applicable procedures and codes may include:
regulations and codes of practice for the local and international transport of freight
relevant regulations for the import and export of cargo
Australian and International Standards and certification requirements
relevant state/territory OH&S legislation
relevant regulations pertaining to trading and financial transactions
workplace relations regulations
equal opportunity legislation
equal employment opportunity and affirmative action legislation
relevant state/territory environmental protection legislation

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:
providing information to customers on freight forwarding operations
advising on procedures and protocols for forwarding various cargo to different destinations
maintaining enterprise records and documentation
advising on relevant export regulations and required documentation
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace