Elements and Performance Criteria

The contexts for establishing a case plan could include:
Decision to implement an intervention
A result of a notification
A result of a court order
A result of a contract to provide a service
Part of a case planning meeting or conference where clients, their families of origin, carer families and service providers establish actions for the safety, wellbeing and development of the client

Establishment of a case plan will be carried out within requirements established by:
Commonwealth and state legislation
Relevant international conventions
Organisational policy and procedures
Relevant program standards

Resources include:
Training programs
Staff, peers and specialist personnel
Information and materials

Skill development includes:
Life experience, vocational, social, recreational and personal skills

Information could include:
All official documentation relating to client, full family history, developmental and medical history
All available records, anecdotal material and individual interviews

Cultural issues include:
Indigenous and ethnic considerations
Power relationship structures
Rituals, beliefs, hierarchies and practices
Politics
Gender

Procedures used in crisis situations include:
Ensuring security and safety of all relevant parties including protection and custodial issues and the level of intervention required
Appropriate crisis services such as counselling, respite care, debriefing

Critical aspects of assessment:
Interpretation and application of legislation, policies and procedures
Responding to and managing crisis
Developing and assessing actions appropriate for intervention
Collecting and assessing information
Documentation of plans

Essential knowledge:
Relevant policy, procedures and legislation and statutory requirements related to the area of work
Cultural protocols and systems
Family structure, dynamics, communication and decision making
Family support and family casework strategies
Range of community services and resources available
Indicators of abuse and accepted intervention strategies
Effects of abuse on human development
Effects of different forms of intervention
Effects of incarceration

Essential skills:
Operational planning processes
Report writing and documentation
Stress management techniques
Verbal communication including interviewing skills, negotiation and cross cultural communication
Interpersonal, including establishing and maintaining relationships and networks
Meeting procedures and facilitation
Developing and maintaining appropriate networks

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observation, questioning and evidence gathered from the workplace environment. Workplace evidence can be testimonials, portfolios or copies of completed workplace records/documentation
Assessment may be conducted on one occasion but must include the normal range of workplace situations

Context of assessment:
This unit of competence will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions