Unit of competency Outline

Date retreived
22/07/2026 7:11 AM AWST

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Manage a crisis

Manage a crisis

Unit of competency
National Code
PMAOMIR650
State Code
AXN55
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/06/2016
View on TGA
State Implementation and Classification
Approved Date
05/08/2016
Field of Education
080307 - Organisation Management
Original Release Date
05/08/2016
Nominal Hours
80
Description
This unit of competency covers the skills and knowledge required to manage the organisation through a crisis. This unit of competency applies to managers, senior managers and those in similar roles who are required to assess the crisis and related risks, plan for contingencies, implement, monitor and adjust the crisis management plan, and manage resources and post-crisis operations in order to minimise impact of the crisis.A crisis is an incident of a magnitude that affects the integrity and effectiveness of the organisation or is liable to cause a significant problem to the business.This unit of competency applies to an individual who is in control of personnel during an incident. At all times they would be liaising and cooperating with other members of the management team, other teams and, where appropriate, external organisations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Define the crisis
  • 1.1 Assess crisis and probable implications
  • 1.2 Identify and monitor secondary threats to situation
  • 1.3 Assess and evaluate data to determine process/system status
  • 1.4 Receive, collate and assess external information
  • 1.5 Identify probable cause of crisis from available information and resources
  • 1.6 Identify, allocate and confirm roles of personnel in the crisis management process
2 Implement contingency plans
  • 2.1 Determine appropriate contingency plans for the organisation
  • 2.2 Identify additional resources required
  • 2.3 Coordinate the development of alternative contingency plans to cater for variations in the crisis
3 Establish communications
  • 3.1 Activate communication systems
  • 3.2 Establish communication with appropriate stakeholders, including customers and suppliers
  • 3.3 Activate reporting processes and ensure continuous monitoring and evaluation of incident
  • 3.4 Establish/activate command and control facilities
4 Assess the crisis
  • 4.1 Conduct a risk assessment of all factors impacting upon the response
  • 4.2 Conduct an initial assessment of resources required
  • 4.3 Identify constraints which may impede the response
  • 4.4 Identify and assess initial response options
5 Implement crisis management plan
  • 5.1 Identify appropriate crisis management plans, including contingency plans, if required
  • 5.2 Manage response in accordance with plan and available personnel/equipment
  • 5.3 Prioritise responses taking into account needs of stakeholders
  • 5.4 Modify plan and deploy additional resources as required
  • 5.5 Monitor, evaluate and adjust restoration strategies as required
6 Document and review crisis and response
  • 6.1 Ensure recording occurs in a timely manner
  • 6.2 Record and analyse feedback from stakeholders/witnesses
  • 6.3 Identify and record root cause/cause tree of crisis
  • 6.4 Generate and distribute required reports and findings to appropriate personnel
7 Manage post crisis operations
  • 7.1 Account for and demobilise resources
  • 7.2 Initiate post-incident recovery
  • 7.3 Evaluate and document effectiveness of operations
  • 7.4 Debrief all relevant people
  • 7.5 Recommend improvements to the crisis management process
No information
No information
Replaces
State Code National Code Title Type
W8936 PMAOMIR650B Manage a crisis Unit of competency
State Code National Code Title Type
BAM9 PMA60116 Advanced Diploma of Process Plant Technology Qualification