Unit of competency Outline

Date retreived
22/07/2026 5:58 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Process product and service data

Process product and service data

Unit of competency
National Code
SIRWSLS001
State Code
AWX36
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to use business technology to maintain and process business to business sales, customer service and related product data.This unit applies to sales and administrative staff who work under supervision and within established administration policies and procedures.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Follow data processing procedures.
  • 1.1.Source and report product and service data using features of business technology and systems.
  • 1.2.Store, retrieve and relay data according to business technology and information management systems.
  • 1.3.Process product and service data according to organisational policies and procedures for confidentiality, security and systems access.
2. Monitor customer sales.
  • 2.1.Monitor product mix for each customer and identify potential add-on sales.
  • 2.2.Access and interpret customer sales figures and identify success of current sales and supply targets.
  • 2.3.Obtain and enter information affecting future forecasts into database in an accurate and timely manner.
  • 2.4.Use organisational technologies to gather data from the field to expedite sales and provide real time feedback to customers.
3. Maintain product database.
  • 3.1.Maintain accurate and current details of products and services in product database.
  • 3.2.Collect and correctly process latest data.
  • 3.3.Follow security procedures for access to database.
  • 3.4.Build and maintain data records.
  • 3.5.Identify and resolve data discrepancies and refer complex issues to relevant personnel.
  • 3.6.Collect product or service information for reporting purposes, using appropriate technology.
  • 3.7.Generate accurate and complete reports in line with business requirements.
4. Determine customer needs from data.
  • 4.1.Establish volume of products purchased by individual customers and use data to anticipate future requirements and preferences.
  • 4.2.Provide timely and accurate reports to customers that can enhance decision-making on provision of products and services.
No information
No information
Replaces
State Code National Code Title Type
WD943 SIRWSLS302 Process product and service data Unit of competency