Unit of competency Outline
Date retreived
23/07/2026 8:15 PM AWST
23/07/2026 8:15 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Determine legal aspects of an automotive service and repair contract
Determine legal aspects of an automotive service and repair contract
Unit of competency
National Code
AURA354616A
AURA354616A
State Code
W2799
W2799
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
16/01/2006
Field of Education
080501 - Sales
Original Release Date
16/01/2006
Nominal Hours
30
Description
This unit of competency covers the competence to act within legal and ethical boundaries in dealing with customers and implement measures to avoid disputes and resolve those that do occur.
Notes
Elements and Performance Criteria
1. Comply with service and repair contract and agreement legislation
- 1.1. Identify and comply with the rights and legal obligations of parties involved in a valid service and repair contract
- 1.2. Identify and comply with the legal liabilities of a repairer who performs service or repair work without a valid contract
- 1.3. Prepare draft documents that would form a valid contract for service and repair work in the automotive industry
- 1.4. Implement procedures to advise customers of the nature of the contract they are entering into requesting service and repair work to be undertaken
- 1.5. Implement procedures for staff to follow to ensure valid contracts are in place for all stages of work undertaken
- 1.6. Implement procedures to minimise liability or customer claims in relationship to bailment
- 1.7. Identify which regulatory bodies have authority to inspect the premises and the procedures for this to occur
2. Establish warranties in accordance with legal requirements and company policy
- 2.1. Ensure customer statutory rights have been protected
- 2.2. Ensure warranty documents have regard for fair trading principles
- 2.3. Ensure warranty interpretation is in accordance with company policy
3. Enforce contract in accordance with legal requirements and company policy
- 3.1. Develop company policy on payment terms for services rendered
- 3.2. Identify and observe different forms of liens and their applicability of the automotive industry
- 3.3. Identify and observe the legal rights and obligations of an automotive business in respect of the disposal or sale of uncollected vehicles or goods
- 3.4. Outline the legal procedure that should be followed for recovery of payment when a customer is in default of payment
4. Dispute resolution in the automotive industry
- 4.1. Implement procedures to minimise disputes with customers
- 4.2. Maintain necessary records to support positions in disputes with customers
- 4.3. Identify external sources of assistance in dispute resolution
- 4.4. Monitor customer disputes and resolutions to implement procedures for avoidance strategies
Resources may include:
enterprise stationery, telephone and appropriate forms/business documents
repair orders, job cards and invoices
sample repair contracts
computer, calculator and software
customer records
Sources of information/documents may include:
consumer legislation and regulation, including sections of the Trade Practices Act
enterprise operating procedures
product manufacturer/component supplier specifications and warranties
customer requirements
industry/workplace codes of practice
state/industry OHS legislation
contract law information relevant to automotive business
company policy on payment terms
industry association code of ethics
enterprise stationery, telephone and appropriate forms/business documents
repair orders, job cards and invoices
sample repair contracts
computer, calculator and software
customer records
Sources of information/documents may include:
consumer legislation and regulation, including sections of the Trade Practices Act
enterprise operating procedures
product manufacturer/component supplier specifications and warranties
customer requirements
industry/workplace codes of practice
state/industry OHS legislation
contract law information relevant to automotive business
company policy on payment terms
industry association code of ethics
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer the competence to changing circumstances and to respond to unusual situations in critical aspects of:
establishment and revision of model customer contracts
implementation procedures to avoid or deal with customer disputes
maintenance of customer records
identification of key components of a valid service and repair contract
establishment of an appropriate paper trail and records to verify actions taken in a dispute situation.
Context of and specific resources for assessment
Underpinning knowledge may be assessed on or off the job.
Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. Assessment must take place in the workplace.
The prescribed outcome must be able to be achieved without direct supervision.
Method of assessment
Guidance information for assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is fully observed and there is ability to transfer the competence to changing circumstances and to respond to unusual situations in critical aspects of:
establishment and revision of model customer contracts
implementation procedures to avoid or deal with customer disputes
maintenance of customer records
identification of key components of a valid service and repair contract
establishment of an appropriate paper trail and records to verify actions taken in a dispute situation.
Context of and specific resources for assessment
Underpinning knowledge may be assessed on or off the job.
Assessment of practical skills must take place only after a period of supervised practice and repetitive experience. Assessment must take place in the workplace.
The prescribed outcome must be able to be achieved without direct supervision.
Method of assessment
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF020 | AURALA3001 | Determine legal aspects of an automotive service and repair contract | Unit of competency |
