Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Context includes:
Statutory framework within which work takes place
Changing social context of work e.g. consumer centred approach, changing government and societal views of not-for-profit housing, approaches to working with clients/service users/members/tenants


Different models of work in the sector may include:
Housing management
Tenancy management
Tenancy support
Tenancy advice/advocacy
Community development and education
Case management


Stakeholders may include:
Consumers/service users/clients/members/tenants
Local community
Community organisations
Government representatives and service providers
Peak bodies and networks in the sector
Management, colleagues, team members


Central philosophies of the social housing sector may include:
A social justice perspective
Community development approach
Housing as a right not a privilege
A holistic and consumer-centred approach
Commitment to meeting the needs and upholding the rights of consumers
Commitment to empowering the consumer


A commitment to access and equity principles includes:
Creation of a consumer oriented culture
A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers
Ensuring the work undertaken takes account of and caters for differences including: cultural, physical, religious, economic, social

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions
This unit must be assessed with all other specialisation units chosen as part of a package at a particular Australian Qualifications Framework level


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment may include:
Observation
Written assessment
Case studies
Evidence of materials developed in the workplace
Questioning