Unit of competency Outline

Date retreived
22/07/2026 8:52 AM AWST

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Manage people relationships

Manage people relationships

Unit of competency
National Code
MSS405084
State Code
OAF66
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/10/2018
View on TGA
State Implementation and Classification
Approved Date
19/02/2019
Field of Education
080303 - Human Resource Management
Original Release Date
19/02/2019
Nominal Hours
60
Description
This unit describes the skills and knowledge to manage the human relationship aspects of implementing and operating competitive systems and practices.This unit applies to managers, technical specialists or similar who will apply strong communication, teamwork, planning and problem solving skills to manage effective relationships. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1 Confirm organisation competitive systems and practices status
  • 1.1 Establish number and status of competitive systems and practices techniques being used within the organisation
  • 1.2 Identify key performance indicators (KPIs) for each technique
  • 1.3 Identify key sections and value stream members responsible for each KPI
  • 1.4 Identify key personnel for communications
2 Develop an open environment
  • 2.1 Establish and maintain regular dialogue between all levels and relevant sections of the organisation
  • 2.2 Encourage a flow of communications in both directions
  • 2.3 Develop and maintain a formal mechanism for the flow of issues, concerns and suggestions in both directions
  • 2.4 Develop and maintain regular and frequent communication with all key stakeholders
3 Identify significant issues
  • 3.1 Identify current and potential issues in liaison with team members and stakeholders
  • 3.2 Assist team members and stakeholders to formulate issues
  • 3.3 Identify and define boundary and non-negotiable issues for all team members and stakeholders
  • 3.4 Negotiate with team members and stakeholders over actual and potential issues
4 Proactively resolve issues
  • 4.1 Liaise with team members and stakeholders to develop agreed and win-win solutions
  • 4.2 Negotiate acceptable solutions in accordance with organisation practices and procedures
  • 4.3 Obtain any required official authorisations
  • 4.4 Consult with stakeholders to develop implementation plan
  • 4.5 Implement solution according to plan
5 Monitor ongoing situation
  • 5.1 Determine KPIs for plan
  • 5.2 Check that implementation is proceeding to plan
  • 5.3 Check for unforeseen consequences
  • 5.4 Take action to resolve any arising issues
No information
No information
Replaces
State Code National Code Title Type
BAJ98 MSS405011 Manage people relationships Unit of competency
Replaced By
State Code National Code Title Type
OER04 MSS405078 Lead and manage people within competitive systems and practices Unit of competency