Unit of competency Outline

Date retreived
22/07/2026 6:49 AM AWST

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Communicate effectively with clients and team members

Communicate effectively with clients and team members

Unit of competency
National Code
ACMGEN315
State Code
ODC23
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/04/2021
View on TGA
State Implementation and Classification
Approved Date
26/07/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
26/07/2021
Nominal Hours
25
Description
This unit of competency describes the skills and knowledge required to communicate effectively with clients, a supervisor, team members and industry representatives.The unit applies to individuals who work in organisations in operational roles with some supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate effectively with clients and industry representatives
  • 1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect
  • 1.2 Communicate information in a manner that is appropriate, clear and easily understood
  • 1.3 Use electronic and digital communication tools effectively
  • 1.4 Listen to requests, clarify meaning and respond appropriately
  • 1.5 Exchange information clearly in a timely manner
  • 1.6 Empathise with those experiencing distress
  • 1.7 Follow privacy and confidentiality protocols
2. Communicate with team
  • 2.1 Listen to and clarify instructions for carrying out workplace tasks
  • 2.2 Use industry terminology in verbal, written and digital communications
  • 2.3 Follow communication protocols that apply to interactions with team members
  • 2.4 Participate actively in team meetings and discussions
3. Address constraints to communication
  • 3.1 Identify constraints to effective communication and resolve using appropriate communication strategies and techniques
  • 3.2 Use communication skills to avoid, defuse and resolve conflict situations
4. Complete workplace documentation
  • 4.1 Complete paper-based and electronic documents in line with workplace standards
  • 4.2 Carry out routine numerical calculations relevant to work role and requirements
  • 4.3 Document agenda and minutes for meetings
  • 4.4 Store or save correspondence and documentation in line with workplace protocols
  • 4.5 Follow workplace communication policies and procedures for using digital media
No information
No information
Replaces
State Code National Code Title Type
BBD51 ACMGAS308 Communicate effectively with clients and team members Unit of competency