Elements and Performance Criteria

This unit of competency should be demonstrated in accordance with the organisation's:
goals, values, objectives, plans, systems and processes
ethical standards
client service standards
access and equity principles and practices
defined resource parameters
quality and continuous improvement processes and standards

Legislation, codes and national standards relevant to the workplace may include:

Copyright Act and amendments

Archives Act

Equal Opportunity legislation

OHS

Information service providers include a range of organisations or agencies that provide information, eg:

libraries

museums, galleries and archives

record management units

government departments, agencies or shopfronts

business and financial information units

information units within a parent organisation

community advisory organisations or bureaus

Occupational Health & Safety legislation may include:
a knowledge of organisation's safety policies including working alone policy
relevant OHS legislative requirements including:
use of safety clothing/equipment
manual/material handling
storing chemicals/harmful substances
ergonomic working arrangements

Multimedia technologies and programs cover hardware, software and audiovisual equipment and their components, including:
audio cassettes
slide projectors
television monitors
video players
overhead projectors
microphones
amplifiers
CD players
sound/slide sets
8 or 16mm projectors
CD-ROMs
personal computers with a range of up to date software such as Power Point, Media Player, databases, spreadsheets, Internet and Word

Critical aspects of evidence
Evidence to demonstrate consistent achievement of this unit's outcomes includes:
ability to provide helpful assistance to clients, coaching them as necessary in the use of the library or information agency's multimedia technologies and programs

Underpinning knowledge and skills
Skills and knowledge are required in:
communication and promotion
working constructively with internal and external clients who have varied experience in using multimedia
using cooperative work practices
making and justifying recommendations verbally and/or in writing
identifying and reporting hazards, problems or client needs
planning and organisation
operating a booking system
arranging routine maintenance
information technology
selecting and operating multimedia technologies and programs appropriate to the library and information industry
correcting simple equipment or software faults
keeping up to date on new multimedia products and services and their potential application to the library and information industry and using relevant sources of information on multimedia and audio-visual equipment, products and services such as catalogues, price lists and critical reviews
the work environment
policies and procedures for the implementation of OHS standards
organisation policies and procedures, particularly as they relate to purchasing and maintenance

Resource implications

Competency in this unit should be assessed using all the relevant resources commonly provided by an information service provider. Specific assessment tools may include:

relevant policies and procedures manuals
other organisational documentation, eg organisational charts, floor plans, instructions for clients
the current range of multimedia equipment, associated software and audiovisual equipment
methods of recording equipment use, maintenance and service history, and types of booking or reservations systems commonly used

Method and context of assessment

Evidence of competence may be obtained through a variety of methods including:

observation
oral questioning
samples of relevant work, such as guides to using microfiche readers, CD-ROMS, databases
supporting statement from section manager or equivalent
examples of authenticated assessments and/or assignments from formal education courses
details of relevant courses or training sessions
submissions for new or replacement equipment
booking system devised by applicant
It is essential that individual students are given the time and opportunity to set up and operate a wide range of items commonly used in libraries and information agencies, demonstrating the safe and efficient operation of equipment, the diagnosis and correction of minor operational faults, and skills in instructing users in the safe operation of equipment.
This module should be assessed holistically, with practical exercises (and questioning) or demonstration taking the predominant role in assessment.
Competency in this unit may need to be assessed over a period of time, in a range of contexts and on multiple occasions involving a combination of direct, indirect and supplementary forms of evidence.
Assessment may occur off the job, on the job or in a combination of on and off the job.

Communicating ideas and information
(2)

Collecting analysing and organising information
(2)

Planning and organising activities
(2)

Working with others and in teams
(2)

Using mathematical ideas and techniques
(1)

Solving problems
(2)

Using technology
(2)