Elements and Performance Criteria

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Relevant organisational and other policies may include:
human resources
administration
financial management
work practices
training
information technology
sustainability
customer service
Objectives of research may include:
hypothesis testing
situational diagnosis
identification of trends
process mapping
comparative analysis
Research and consultation strategies may include:
group and individual structured, semi-structured and unstructured interviews
conversations (phone or face to face)
observing and listening
attending workshops, meetings and forums
reviewing documentation
interviewing colleagues and clients
focus groups
analysing data
Factors may include:
assumptions
resources
organisational policies and procedures
time
competencies of client group
organisational objectives
methods of data analysis
quality assurance system
technology.
Strategies to stimulate informed debate may include:
employing a range of communication styles, modes and media
employing a range of consultation techniques
employing networking strategies

Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
review policies for effectiveness and relevancy to the organisation's current and future operations
analyse and interpret data to support policy development
prepare briefing papers to present a reasoned argument, including the identification of implications and consequences of particular courses of action
involve all stakeholders in an informed debate to provide recommendations for policy options.
Context of assessment
Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.
Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment.
Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.
Relationship to other units(prerequisite or co-requisite units)
To enable holistic assessment this unit may be assessed with other units that form part of the job role.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance
Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.