Unit of competency Outline
Date retreived
22/07/2026 7:26 AM AWST
22/07/2026 7:26 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Prepare and conduct tours
Prepare and conduct tours
Unit of competency
National Code
SIFXMPR003
SIFXMPR003
State Code
WG641
WG641
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
09/12/2013
Field of Education
110399 - Personal Services, N.e.c.
Original Release Date
09/12/2013
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to prepare, conduct and evaluate funeral home, cemetery or crematorium tours. It applies to funeral home and cemetery and crematorium staff employed in the marketing and promotion of funeral products and services. The work is performed according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Research tour information.
- 1.1 Access and review information from publications and experts to inform tour knowledge.
- 1.2 Evaluate information sources for reliability and currency.
- 1.3 Develop and maintain general knowledge of local region and Australian funeral, burial and cremation practices.
- 1.4 Develop and maintain knowledge of history and operations of the funeral home, cemetery or crematorium.
2. Plan tours.
- 2.1 Determine purpose, size, composition and specialised requirements for each tour group.
- 2.2 Identify and select tour routes according to purpose, size, composition, and specialised requirements.
- 2.3 Identify and prepare information materials for clients.
- 2.4 Determine and arrange equipment for presentation requirements.
- 2.5 Prepare tour commentary according to special requirements and timing and route of tour.
3. Conduct pre-tour briefings.
- 3.1 Greet clients and provide summary of tour program and location of facilities.
- 3.2 Inform clients of health and safety requirements and any specific restrictions including unsafe areas and funerals in progress.
- 3.3 Provide opportunity for client clarification of information and instructions.
4. Conduct tours.
- 4.1 Direct physical movement of tour groups according to tour program.
- 4.2 Present tour commentary using presentation aided equipment as required.
- 4.3 Encourage client participation and address client questions through direct response or later follow-up as required.
- 4.4 Identify and address conflicts or difficulties promptly.
5. Evaluate tours.
- 5.1 Request and review client feedback and review.
- 5.2 Reflect on own performance and note areas for improvement and develop appropriate strategies for addressing these.
- 5.3 Record and report evaluation outcomes.
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| J614 | SIF40213 | Certificate IV in Embalming | Qualification |
| J578 | SIF40113 | Certificate IV in Funeral Services | Qualification |
| BOH4 | SIF40125 | Certificate IV in Funeral Services | Qualification |