Unit of competency Outline

Date retreived
22/07/2026 9:43 PM AWST

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Use DMAIC techniques

Use DMAIC techniques

Unit of competency
National Code
MSS404055
State Code
OEQ12
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/05/2023
Field of Education
080317 - Quality Management
Original Release Date
03/05/2023
Nominal Hours
40
Description
This unit describes the skills and knowledge required to apply the Define, Measure, Analyse, Improve, and Control and standardise (DMAIC) process to improve quality, cost and delivery in operations or other processes in an organisation. This unit applies to an individual who is required to participate in DMAIC processes to identify solutions to problem/s and to implement, measure and standardise improvements. This unit applies to any organisation that is implementing continuous improvement or more formal competitive systems and practices. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Define improvement project
  • 1.1 Define project focus and boundaries
  • 1.2 Identify customer needs and customer benefits relevant to project focus
  • 1.3 Develop current sate map that defines ‘as is’ process
  • 1.4 Develop problem statement that defines problem/s within project focus
  • 1.5 Develop goal statement that establishes project goals
  • 1.6 Identify selection criteria for improvements based on project goals
2. Measure current state or performance
  • 2.1 Identify key measures and/or attributes to be measured relevant to current state performance
  • 2.2 Determine methods and schedule for collection of data on key measures and/or attributes
  • 2.3 Collect or acquire baseline data according to data collection methods and schedule
3. Analyse baseline data to identify improvements
  • 3.1 Analyse data to identify suboptimal performance
  • 3.2 Apply structured analysis or problem-solving tool to determine cause/s of problem
  • 3.3 Identify process improvements that could address cause/s of problem
4. Implement and measure improvements
  • 4.1 Apply selection criteria to choose improvement option/s for implementation
  • 4.2 Develop future state process map that defines expected outcomes and
  • 4.3 Develop implementation plan outlining activities and resource requirements
  • 4.4 Contribute to implementation of improvement/s according to plan
  • 4.5 Gather or acquire data to measure results according to data collection methods and schedule
5. Review and control improvements
  • 5.1 Review results to determine initial effectiveness of improvements and document any benefits achieved
  • 5.2 Recommend or initiate control mechanisms to embed improvement/s into organisational procedures, documentation and support processes
  • 5.3 Review process data over time to determine ongoing effectiveness of improvement/s
  • 5.4 Take or initiate action to address improvements that are not effective
No information
No information
Replaces
State Code National Code Title Type
BAK12 MSS404053 Use DMAIC techniques Unit of competency
State Code National Code Title Type
BIR1 MSS40322 Certificate IV in Competitive Systems and Practices Qualification