Unit of competency Outline

Date retreived
22/07/2026 6:16 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Hand over a recreational vehicle to a customer

Hand over a recreational vehicle to a customer

Unit of competency
National Code
MSMRV364
State Code
AWC24
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
15/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
080501 - Sales
Original Release Date
04/05/2016
Nominal Hours
15
Description
This unit of competency covers the skills and knowledge required to hand over a recreational vehicle to a customer after completion of service/repair. The work will be carried out in a recreational vehicle service and repair facility.The operator will be required to work to procedures, and follow plans/specifications, insurance requirements and customer needs. This unit of competency applies to an individual working alone or as part of a team/work group and working in liaison with other shift team members.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify work done
  • 1.1 Identify the work which was to be done, including insurance requirements and customer needs
  • 1.2 Check that the pre-delivery check has been completed
  • 1.3 Assemble all documentation and other items required
  • 1.4 Arrange a suitable time with the customer for the handover
  • 1.5 Ensure the recreational vehicle is in an appropriate location for the handover
2 Hand over to the customer
  • 2.1 Meet with the customer at the agreed time
  • 2.2 Explain to the customer what has been done
  • 2.3 Show the customer any appropriate worn/damaged items
  • 2.4 Demonstrate to the customer the use of any new/changed or serviced item
  • 2.5 Advise the customer of the current condition of the recreational vehicle and future work which may be required
  • 2.6 Ensure the customer is happy with the work done
  • 2.7 Ensure payment and other contractual details have been completed
  • 2.8 Ensure the recreational vehicle is ready for road travel
  • 2.9 Assist the customer hitch/take delivery of the recreational vehicle
3 Finish handover
  • 3.1 Complete any required documentation/records
  • 3.2 Make a record of any particular issues (positive or negative) which arose while handing over to the customer
  • 3.3 File all records in accordance with procedures
No information
No information
Replaced By
State Code National Code Title Type
OFD32 MSMRV400 Hand over recreational vehicles to customers Unit of competency