Unit of competency Outline

Date retreived
22/07/2026 11:34 AM AWST

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Provide access advice on the provision of services

Provide access advice on the provision of services

Unit of competency
National Code
CPPACC4021
State Code
AXG40
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/05/2021
View on TGA
State Implementation and Classification
Approved Date
27/07/2021
Field of Education
030905 - Building Services Engineering
Original Release Date
27/07/2021
Nominal Hours
50
Description
This unit of competency specifies the skills and knowledge required to work with individuals and the management and staff of organisations to provide advice on their rights and obligations under the Disability Discrimination Act 1992 (DDA) and relevant state and territory anti-discrimination legislation applicable to client service provision. It includes conducting research to understand the client’s business operations, services and customer base, and preparing a service provision access report.This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify client needs.
  • 1.1 Identify client requesting access advice on the provision of services and establish their authority to act according to workplace requirements.
  • 1.2 Consult with client to clarify requirements for advice and confirm own competence and organisational capability to respond to client needs.
  • 1.3 Obtain and document client authority to proceed with project according to workplace requirements.
2 Establish client relationship.
  • 2.1 Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
  • 2.2 Negotiate and finalise written client brief, including detailed project instructions, according to workplace requirements.
  • 2.3 Obtain copies of all relevant documentation associated with project according to workplace requirements.
  • 2.4 Record all documentation received according to workplace requirements.
3 Research the services context.
  • 3.1 Obtain general information on the client’s business operations, services offered, staff profiles and business premises according to workplace requirements.
  • 3.2 Obtain and analyse the client’s customer profile data to gain a comprehensive understanding of the customer base.
4 Identify regulatory requirements for service delivery.
  • 4.1 Review Commonwealth, state and territory legislation associated with educational services, building and transport to determine relevance to client service delivery.
  • 4.2 Identify and document sections of legislation relevant to client service delivery.
5 Provide advice on the provision of services.
  • 5.1 Use effective interpersonal skills and communication techniques to provide advice to relevant persons on their regulatory rights and obligations relevant to client service delivery.
  • 5.2 Suggest suitable training programs to impart information to relevant persons on their regulatory rights and obligations relevant to client service delivery.
6 Report on provision of services.
  • 6.1 Prepare access report on service provision to meet client contractual arrangements and workplace requirements.
  • 6.2 Review draft access report on service provision in consultation with relevant persons and incorporate feedback into final report.
  • 6.3 Forward access report on service provision to client according to contractual arrangements.
  • 6.4 Maintain copies of access report on service provision and associated documentation for future reference according to regulatory and workplace requirements.
No information
No information
Replaces
State Code National Code Title Type
W9793 CPPACC4021A Provide access advice on the provision of services Unit of competency
State Code National Code Title Type
BGX1 CPP40821 Certificate IV in Access Consulting Qualification