Unit of competency Outline

Date retreived
23/07/2026 4:50 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide freight forwarding information and customer service

Provide freight forwarding information and customer service

Unit of competency
National Code
TLII0002
State Code
AWM03
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
29/02/2016
View on TGA
State Implementation and Classification
Approved Date
04/08/2016
Field of Education
080501 - Sales
Original Release Date
04/08/2016
Nominal Hours
25
Description
This unit involves the skills and knowledge required to provide freight forwarding services to customers. It includes dealing with customer freight forwarding inquiries, and explaining the processes and parameters of freight forwarding services.Work must be carried out in compliance with relevant codes of practice and regulations for the carriage of freight.Work is performed autonomously, with some accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of workplace principles and procedures when providing freight forwarding services to customers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Deal with customer freight forwarding inquiries
  • 1.1 Customer inquiries are dealt with courteously and efficiently
  • 1.2 Questions are used to clarify customer requirements, needs or concerns
  • 1.3 Information is accurately conveyed to customer and customer understanding is confirmed
  • 1.4 Clarification is sought from other workplace personnel or external individuals/authorities as required, in accordance with workplace procedures
  • 1.5 Follow-up actions are undertaken in accordance with workplace procedures
2 Explain of freight forwarding process
  • 2.1 Freight forwarding chain of operations is explained to customers
  • 2.2 Parameters of freight forwarding services relevant to customer requirements are explained in accordance with company procedures
  • 2.3 Handling and documentation requirements for various types of goods are explained to customers, including special requirements for border security, biosecurity and safety compliance
  • 2.4 Documentation concerning service provision is forwarded to customer in accordance with workplace procedures
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