Unit of competency Outline

Date retreived
21/07/2026 11:43 PM AWST

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Advise on funeral and burial products and services

Advise on funeral and burial products and services

Unit of competency
National Code
SIFXCSS002
State Code
WG627
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/06/2013
View on TGA
State Implementation and Classification
Approved Date
20/06/2014
Field of Education
080501 - Sales
Original Release Date
20/06/2014
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to advise on, and finalise the selection of appropriate funeral and burial products and services for a deceased person’s family at the time of need. The unit applies to funeral home and cemetery and crematorium staff who work autonomously with limited supervision in a customer service role, and whose work is performed according to work health and safety, relevant legislation and workplace policies and procedures.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify needs of client.
  • 1.1 Identify client needs through consultation.
  • 1.2 Provide clients with information about the range of products and services available.
  • 1.3 Locate information from other sources or refer clients to supervisor, where information is not immediately available.
2. Respond to client needs.
  • 2.1 Match products or services to client needs.
  • 2.2 Provide product or service information to clients.
  • 2.3 Assess client needs and provide options and suggestions for personalising available products and services.
  • 2.4 Provide information on financial costs and available financing arrangements.
3. Finalise client selection of funeral products and services.
  • 3.1 Confirm client decision.
  • 3.2 Identify and access relevant documentation and agreements.
  • 3.3 Complete documentation according to workplace policies and procedures.
  • 3.4 Process financing and non-cash transactions according to relevant legislation and workplace policies and procedures.
  • 3.5 Check cash transactions and tender change as required.
  • 3.6 Prepare and issue receipts and relevant documents to client.
  • 3.7 File and store documentation according to workplace policies and procedures.
No information
No information
Replaces
State Code National Code Title Type
S7103 SIFSLS001A Sell funeral and burial products and services Unit of competency