Unit of competency Outline
Date retreived
23/07/2026 1:01 AM AWST
23/07/2026 1:01 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage the operations of a call centre work team to achieved planned outcomes
Manage the operations of a call centre work team to achieved planned outcomes
Unit of competency
National Code
ICTTC231A
ICTTC231A
State Code
C0526
C0526
TGA Status
Deleted
Deleted
DTWD Status
Archived
Archived
State Implementation and Classification
Approved Date
03/11/2000
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
03/11/2000
Nominal Hours
40
Description
Notes
Elements and Performance Criteria
No information
No information
No information
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C089 | ICT40599 | Certificate IV in Telecommunications (Call Centres) | Qualification |