Unit of competency Outline
Date retreived
22/07/2026 8:06 PM AWST
22/07/2026 8:06 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop client relationships with employers and establish superannuation systems
Develop client relationships with employers and establish superannuation systems
Unit of competency
National Code
FNSSUP503A
FNSSUP503A
State Code
D4345
D4345
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
081105 - Investment And Securities
Original Release Date
29/07/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to represent the fund to current and potential employer clients and work with employers to establish superannuation systems. It also covers liaison and troubleshooting functions for employer accounts.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Notes
Elements and Performance Criteria
1. Establish relationship with current and potential employer clients
- 1.1. Employer contact is initiated/received and relationship established for ongoing liaison
- 1.2. Employer system and service needs are discussed
- 1.3. Employer details are recorded into organisation database
- 1.4. Arrangements are made for follow-up service
2. Make analysis of employer needs
- 2.1. Employer information technology systems are reviewed and checked for compatibility
- 2.2. Employer human resource/superannuation payment systems are reviewed
- 2.3. Employee information needs are identified
- 2.4. Special requirements are identified and noted
3. Propose most suitable fund/system for employer clients
- 3.1. Fund/system options are examined to identify best options for employer
- 3.2. Proposal is developed and presented to employer
- 3.3. Organisation procedures and guidelines for ensuring compliance in employer systems are followed
- 3.4. Proposal is discussed and negotiated with employer and amendments made as necessary
- 3.5. Ongoing liaison is established to respond to employer questions and difficulties
- 3.6. Successful proposals are prepared for implementation according to organisation guidelines
4. Set up new employer accounts
- 4.1. All required information is obtained from employer to set up new accounts
- 4.2. Employer accounts are set up and checked for accuracy
- 4.3. Employer/fund communication channels are established
- 4.4. Confirmation of new accounts is distributed according to organisation guidelines
5. Provide ongoing liaison and management of accounts
- 5.1. Employer documentation is maintained according to organisation requirements
- 5.2. Employer is provided with ongoing communications regarding the progress and implementation of superannuation account
- 5.3. Employer is provided with ongoing contact to respond to enquiries and difficulties
- 5.4. Employer difficulties, enquiries and/or complaints are responded to efficiently and in accordance with organisation guidelines
- 5.5. All transactions of employer account are managed and maintained accurately and according to organisation guidelines
6. Apply quality systems
- 6.1. System and process checks are implemented regularly and any irregularities identified and acted upon
- 6.2. Consequences of incorrect processing of contributions or benefits are identified and explained
- 6.3. Work is conducted in accordance with relevant legislation and regulations
- 6.4. Best practice standards are identified and incorporated into work practice
- 6.5. Training and professional development are undertaken to maintain currency and develop skills
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Employer details may include:
contact details
description of IT and payment systems
needs analysis
sales/service strategy.
Follow-up service may include:
development of proposals
forwarding of fund information
meetings
on site visit
phone contact
presentation to employees
presentation to employer
research.
Organisation procedures may include:
best practice standards
codes of practice
documentation and filing procedures
internal communications
legislative requirements
regulatory requirements
system/computer procedures.
Required information may include:
authorisation procedures
contact details
details of fund options taken
employee details
IT system details
payment times
rollover details.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Employer details may include:
contact details
description of IT and payment systems
needs analysis
sales/service strategy.
Follow-up service may include:
development of proposals
forwarding of fund information
meetings
on site visit
phone contact
presentation to employees
presentation to employer
research.
Organisation procedures may include:
best practice standards
codes of practice
documentation and filing procedures
internal communications
legislative requirements
regulatory requirements
system/computer procedures.
Required information may include:
authorisation procedures
contact details
details of fund options taken
employee details
IT system details
payment times
rollover details.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
review employer technology systems to ensure compatibility
analyse employer system needs
present appropriate/most suitable fund/system for clients
set up new employer accounts and provide ongoing liaison and management of client accounts
assess and analyse employer needs to identify best fund systems to meet employer's needs
develop and present proposals and establish accounts.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation financial records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace business simulations or scenarios.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
review employer technology systems to ensure compatibility
analyse employer system needs
present appropriate/most suitable fund/system for clients
set up new employer accounts and provide ongoing liaison and management of client accounts
assess and analyse employer needs to identify best fund systems to meet employer's needs
develop and present proposals and establish accounts.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation financial records
access to organisation policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports
setting and reviewing workplace business simulations or scenarios.
Guidance information for assessment
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUT29 | FNSSUP503 | Develop client relationships with employers and establish superannuation systems | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D720 | FNS50711 | Diploma of Superannuation | Qualification |