Unit of competency Outline

Date retreived
22/07/2026 9:58 PM AWST

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Provide information about social and emotional support

Provide information about social and emotional support

Unit of competency
National Code
HLTAHW009
State Code
WG660
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
14/02/2014
Field of Education
061305 - Indigenous Health
Original Release Date
14/02/2014
Nominal Hours
25
Description
This unit describes the skills and knowledge required to communicate with clients requiring social and emotional support and provide information about available referral options. It provides basic skills and knowledge in social and emotional support required by those involved in face-to-face delivery of primary health care services.This unit applies to Aboriginal and/or Torres Strait Islander Health Workers working as part, and under the supervision, of a multidisciplinary primary health care team to provide a range of primary health care services to Aboriginal and/or Torres Strait Islander clients and communities. This unit equips Aboriginal and/or Torres Strait Islander Health Workers to provide support related to social and emotional wellbeing and does not infer that they are qualified counsellors.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Identify social and emotional needs of clients
  • 1.1 Use effective and culturally appropriate and safe communication skills to gain an understanding of the client’s concerns
  • 1.2 Maintain client confidentiality at all times according to organisation procedures
  • 1.3 Record findings according to organisation procedures
2. Provide information about available social and emotional support services
  • 2.1 Provide accurate information about counselling options, which are targeted to identified individual and community needs
  • 2.2 Adapt delivery of information as required to facilitate understanding and address need
  • 2.3 Obtain further information as required to address identified needs
  • 2.4 Support clients in taking a self-care approach to health, in line with individual needs and organisation and community requirements
3. Assist clients to receive support for social and emotional wellbeing
  • 3.1 Consult other health professionals to clarify required care and support services, including referral to other service providers or allied health professionals
  • 3.2 Provide immediate support to clients in crisis, in consultation with the health team and supervisor and in line with organisation procedures
  • 3.3 Provide clients with details of social and/or emotional support service providers in line with identified needs
  • 3.4 Offer immediate help to bereaved family members
4. Follow up clients after accessing social and emotional supports
  • 4.1 Consult individual and/or community about effectiveness of support services and associated support provided
  • 4.2 Investigate and provide additional referrals as required
5. Apply self-care strategies
  • 5.1 Acknowledge limits of own personal ability, authority and role
  • 5.2 Seek debriefing as required
  • 5.3 Use ongoing self-care and stress management practices to manage work-related stress
No information
No information
Replaces
State Code National Code Title Type
D5658 HLTAHW306B Provide information about social and emotional support Unit of competency
Replaced By
State Code National Code Title Type
OEO12 HLTASEW002 Assess and support the social and emotional wellbeing of clients Unit of competency