Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Sources of information may include:
media
reference books
libraries
unions
industry associations
industry journals
internet sites
information services
personal observation and experience
colleagues, supervisors and managers
industry contacts, mentors and advisors.
Information may include:
relationships between the beauty industry and other related industries, such as:
entertainment
fashion
health
recreation
retail
hairdressing
complementary therapies
industry working conditions
environmental issues and requirements
industrial relations issues and major organisations
career opportunities within the industry
work ethic required to work in the industry
industry expectations of staff
quality assurance
new products, technology, techniques, and services.
Quality of work performance may include:
client service
hygiene.
Legal and ethical issues may include:
consumer protection
privacy
duty of care
health and hygiene
equal employment opportunity
anti-discrimination
workplace relations
licensing
insurance
training
advertising
confidentiality
overbooking
pricing
gifts and services free of charge
product recommendations.
Beauty industry practice may include:
housekeeping
client service
treatments and services.
Issues of concern may include:
government initiatives
emerging markets
new services and procedures
environmental and social issues
labour issues
industry expansion or retraction.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
sourcing industry information
complying with organisational, regulatory and legislative requirements
applying knowledge of the beauty industry, including main roles, functions and inter-relationships of different industries, with a more detailed knowledge of issues specific to a particular workplace.
Context of and specific resources for assessment
Assessment must ensure:
that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines
that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.
Assessment must ensure access to:
media
reference books
information regarding employer and employees bodies in the beauty industry
information services
industry contacts, mentors and advisors
the internet
current beauty industry publications
a beauty industry work team.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of learners performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:
identifying and accessing sources of industry information
applying information to work activities
case studies or set assignments requiring the candidate to undertake industry research
written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of developing techniques to update beauty industry knowledge procedures, including methods of accessing industry information
completion of workplace documentation relevant to developing techniques to update beauty industry knowledge
completion of self-paced learning materials, including personal reflection and feedback from a trainer, coach or supervisor
third-party reports from experienced beauty professionals in the workplace.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIBBCCS302A Advise on beauty services.