Unit of competency Outline

Date retreived
22/07/2026 6:40 PM AWST

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Facilitate Effective Workplace Communication

Facilitate Effective Workplace Communication

Unit of competency
National Code
UEPOPS338A
State Code
S5224
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/11/2006
View on TGA
State Implementation and Classification
Approved Date
31/05/2011
Field of Education
120505 - Work Practices Programmes
Original Release Date
31/05/2011
Nominal Hours
50
Description
1)
This unit deals with the skills and knowledge required to facilitate effective workplace communication.
Notes
Elements and Performance Criteria
1 Plan and prepare for communication
  • 1.1 Communication requirements are identified from analysis of probable work requirements and customer service activities
  • 1.2 Communication network is planned and established to ensure reliable, expeditious and cost effective communications in accordance with enterprise/site requirements
  • 1.3 Communications network is monitored and modified as required in accordance with enterprise/site requirements
  • 1.4 Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training
2 Facilitate team communications
  • 2.1 Forums, including briefings, meetings and committees, are scheduled as required in accordance with enterprise/site requirements
  • 2.2 Communications network information is provided to team members to ensure maximum efficiency in accordance with site requirements
  • 2.3 Communications skill deficiencies are identified and team members made aware of action required and informed of remedial options available in accordance with enterprise policy
  • 2.4 Team members are encouraged to participate in the creation of an environment in which all views are aired and considered in accordance with enterprise policy
3 Facilitate meetings
  • 3.1 Meetings are planned and organised including distribution and clarification of agenda, notification of date venue and required attendees and administration requirements, in accordance with site requirements
  • 3.2 Format and rules of procedure are identified, agreed, established and applied in accordance with site requirements
  • 3.3 Views of all parties are identified and presented, including agreement and dissent, to obtain a balanced position in accordance with enterprise policy
  • 3.4 Outcomes and agreed action plans are recorded and details of next meeting confirmed before closing in accordance with site requirements
4 Represent team views
  • 4.1 Team viewpoint is determined, including possible options and acceptable alternatives or compromises prior to presentation
  • 4.2 Team viewpoints are presented in clear, concise and logical manner accepting the need for rational and productive debate
  • 4.3 Decisions and outcomes are conveyed to team members to accurately portray their position
No information
No information
Replaces
State Code National Code Title Type
AYF70 UTPNEG203A Promote effective communication Unit of competency
Replaced By
State Code National Code Title Type
WE361 UEPOPS338B Facilitate effective workplace communication Unit of competency