Unit of competency Outline

Date retreived
22/07/2026 11:24 AM AWST

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Allocate treatment appointments according to priority

Allocate treatment appointments according to priority

Unit of competency
National Code
HLTDEN013
State Code
AWA41
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
22/06/2016
Field of Education
060703 - Dental Assisting
Original Release Date
22/06/2016
Nominal Hours
25
Description
This unit of competency describes the skills and knowledge required for a dental assistant to provide an effective and efficient triaging service for patients seeking emergency dental care.This unit applies to dental assisting work.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Obtain and record patient data
  • 1.1 Actively encourage patients to provide complete information without embarrassment or hesitation
  • 1.2 Record relevant information accurately and legibly
  • 1.3 Assist patients or carers to complete data forms as required
  • 1.4 Check accuracy of information with the patient or carer
  • 1.5 Collate charts and records for operator
  • 1.6 Maintain patient confidentiality
2. Establish priority level of care
  • 2.1 Advise operator or an appropriate person immediately if a patient may be at risk
  • 2.2 Identify patients who should be given priority
  • 2.3 Advance the level of priority for patients who require immediate attention in a dental emergency
3. Communicate options available to patients or carers
  • 3.1 Assist with managing patient expectations regarding waiting times for emergency care
  • 3.2 Manage questions in relation to the emergency visit
  • 3.3 Provide guidance to patients who are not in pain and present for non-urgent treatment
  • 3.4 Facilitate alternative non-urgent dental services
No information
No information
Replaces
State Code National Code Title Type
WD114 HLTDA416C Allocate treatment appointments according to priority Unit of competency
State Code National Code Title Type
AYY9 HLT45015 Certificate IV in Dental Assisting Qualification