Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
cabling
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications
trespass and the removal of persons.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Networked security systemsmaintenance requirements may relate to:
back-up procedures
maintenance of customised software
storage retrieval
updating of virus protection systems.
Maintenance optionsmay include:
24 x 7 hours support
business hours only support
on-site response
remote diagnostics
return to depot
second level support
telephone support.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Security and accessprocedures may relate to:
data inputting
search and browse authorities
viewing and operation
write permission.
Irregularitiesmay include:
intrusion attempts
security intrusions
systems and network malfunctions.
Diagnosesmay identify faults or deficiencies in:
hardware and software
input
output
running.
Documentationmay detail:
costings
equipment faults and diagnoses
materials used, parts and components replaced
operational details
recommended repairs or disposal of equipment
repairs and servicing undertaken
testing and inspection results.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
accurately diagnosing and rectifying system irregularities and referring complex faults for specialist advice
determining maintenance strategies and support processes to maintain the continuity of operations directly related to the core business functions of the client
efficiently and effectively protecting, securing and maintaining networked client server environments and operating systems
implementing an efficient and responsive maintenance strategy to ensure optimal operational performance of equipment and software
monitoring and assessing comprehensive performance indicators to determine system performance and reliability in relation to both hardware and software.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.