Unit of competency Outline
Date retreived
22/07/2026 6:45 PM AWST
22/07/2026 6:45 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Monitor public behaviour in council areas
Monitor public behaviour in council areas
Unit of competency
National Code
LGAREGS403A
LGAREGS403A
State Code
C1943
C1943
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
20/01/2006
Field of Education
099905 - Security Services
Original Release Date
20/01/2006
Nominal Hours
40
Description
This unit covers the monitoring of public behaviour in recreational areas and other public areas under council jurisdiction.
Notes
Elements and Performance Criteria
1 Inform public of council ordinances and other regulations
- 1.1 Members of the public are informed in an appropriate manner and through effective use of available resources and communication techniques of their responsibilities in using recreational or other public areas under council control.
- 1.2 Content of relevant regulations and the consequences of continued action are conveyed to members of the public in a manner that promotes understanding, including issuing directions to assisting staff.
- 1.3 Agreement to comply is emphasised and gained where possible.
- 1.4 Inability or indisposition to comply is recognised by staff and appropriate action is taken or recommended to other officers or agencies in accordance with council requirements and emergency response protocols.
2 Enforce council ordinances, orders and other regulations
- 2.1 Enforcement is undertaken appropriate to position delegation, legislative requirements and council policy.
- 2.2 Appropriate assistance or clarification is requested from council or other agencies when necessary.
- 2.3 Incidents are recorded according to council requirements or joint agency protocols.
3 Control and monitor crowds to ensure public safety
- 3.1 Appropriate communication strategies are developed and implemented.
- 3.2 Public is informed of relevant public safety requirements in an appropriate manner and in line with established communication strategies.
- 3.3 Agreement to comply is gained by officers wherever possible.
- 3.4 Assistance of, and coordination with, other services is ensured through establishing relevant chain of command.
- 3.5 Distressed people are attended to appropriately and relevant reporting is undertaken to inform council and other relevant stakeholders.
- 3.6 Emergencies are handled in accordance with established emergency management procedures.
4 Follow post-incident procedures and protocols
- 4.1 Critical communication procedures are concluded.
- 4.2 Feedback, reporting and procedural recommendations are undertaken as appropriate.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Appropriate manner may include recognising:
age, culture and linguistic background of the person
seriousness of the offence
concerns of other/alternate user groups
Area may include:
those under council control such as:
interpretation or clarification of areas of jurisdiction undertaken with assistance of legal specialists.
beach
wet and dry recreational facilities
parking
community care facility
buildings
depots
facilities
workshops
User group or crowd composition may refer to:
size, age, culture and linguistic background
perceived or claimed reason for using the area
verification of identity and rights of entry
Inability or indisposition may include:
illness, injury or disability
threat or danger posed by other people or events
establishment of secure and safe area
Distressed people may include:
lost children
older or confused people
distressed parents
injured, afraid or threatened people
relatives or legal representatives acting for affected parties
Appropriate manner may include recognising:
age, culture and linguistic background of the person
seriousness of the offence
concerns of other/alternate user groups
Area may include:
those under council control such as:
interpretation or clarification of areas of jurisdiction undertaken with assistance of legal specialists.
beach
wet and dry recreational facilities
parking
community care facility
buildings
depots
facilities
workshops
User group or crowd composition may refer to:
size, age, culture and linguistic background
perceived or claimed reason for using the area
verification of identity and rights of entry
Inability or indisposition may include:
illness, injury or disability
threat or danger posed by other people or events
establishment of secure and safe area
Distressed people may include:
lost children
older or confused people
distressed parents
injured, afraid or threatened people
relatives or legal representatives acting for affected parties
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
Public safety, confidence and health are maintained.
Relevant regulations/ordinances are enforced effectively and voluntary compliance is encouraged by application of consistency.
Resources and agency support are used effectively.
Context of assessment
On the job or in a simulated work environment.
Written or oral test.
Role-play.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence will need to be collected over time across a range of variables.
Resource implications
Access to a workplace or simulated case study that encompasses:
local government legislation, policies and procedures
real or simulated incidents in a range of contexts
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
Public safety, confidence and health are maintained.
Relevant regulations/ordinances are enforced effectively and voluntary compliance is encouraged by application of consistency.
Resources and agency support are used effectively.
Context of assessment
On the job or in a simulated work environment.
Written or oral test.
Role-play.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence will need to be collected over time across a range of variables.
Resource implications
Access to a workplace or simulated case study that encompasses:
local government legislation, policies and procedures
real or simulated incidents in a range of contexts
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| C756 | LGA40504 | Certificate IV in Local Government (Regulatory Services) | Qualification |