Unit of competency Outline
Date retreived
22/07/2026 11:30 AM AWST
22/07/2026 11:30 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide service and information in preparing a development application
Provide service and information in preparing a development application
Unit of competency
National Code
LGAPLEM410A
LGAPLEM410A
State Code
D2864
D2864
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
29/03/2010
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
29/03/2010
Nominal Hours
30
Description
This unit covers providing advice to home owners, developers and other prospective applicants who are in the process of preparing to submit a development application. The provision of high levels of customer service is central to the performance of this function. This unit also addresses the provision of efficient administrative support, including record keeping.The ability to listen, communicate effectively and provide clear and accurate advice about council and planning processes are essential. Understanding of the breadth and level of advice that can be provided within the council's operating procedures and the level of delegation of the officer is also required, together with a sound understanding of the procedures and service standards of the planning department.This unit, together with LGAPLEM408A and LGAPLEM409A, expand upon and replace LGAPLEM401B and LGAPLEM402B.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Interpret and distribute council information to applicants
- 1.1 Range of council pre-prepared materials to assist with the preparation of an application is identified and the content understood in order to communicate effectively with applicants.
- 1.2 Level of delegation and nature of information that can be communicated to prospective applicants are understood and used as a basis to frame all conversations.
- 1.3 Stock levels of pre-prepared materials are monitored and steps taken to refresh supplies as required.
- 1.4 Opportunities to update pre-prepared materials to offer improved levels of information are sought.
2 Assist potential applicants to articulate their needs
- 2.1 Potential applicants' needs are fully explored and understood as a sound basis for further communication.
- 2.2 Rights and responsibilities of applicants are effectively and politely communicated.
3 Satisfy applicants' initial information needs
- 3.1 Timely, professional and accurate information and advice about the planning application process are provided to potential applicants in line with council operating procedures and standards.
- 3.2 Potential applicants are assisted to evaluate the information provided and determine possible steps they can take to satisfy their needs.
- 3.3 Complex or contentious problems are referred to senior personnel for further resolution as required.
4 Provide administrative support for the initial planning application process
- 4.1 Letters advising close neighbours of planning applications are distributed and other notification processes are carried out according to standard council procedures and protocols.
- 4.2 Public displays of larger scale planning applications are mounted and advertised according to standard council procedures and protocols.
- 4.3 Records of applications received are made according to standard council procedures and protocols.
- 4.4 Monitoring of timelines and applications' progress is undertaken according to standard council procedures and protocols.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Range of council pre-prepared materials may include:
websites
brochures explaining the development application process
sample applications to use as models
Potential applicants' needs are fully explored through the use of:
active listening techniques
structured questioning to illuminate issues
careful selection of language to match the needs of the applicant
Rights and responsibilities of applicants include:
right of appeal
confidentiality
method and period for advertising applicant's development proposal
Range of council pre-prepared materials may include:
websites
brochures explaining the development application process
sample applications to use as models
Potential applicants' needs are fully explored through the use of:
active listening techniques
structured questioning to illuminate issues
careful selection of language to match the needs of the applicant
Rights and responsibilities of applicants include:
right of appeal
confidentiality
method and period for advertising applicant's development proposal
Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and council planning processes that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
provide high levels of customer service skills
provide accurate, timely and professional advice regarding the planning process and the lodgement of applications for approval in line with council procedures
conduct pre-assessment interviews with potential or prospective applicants
Context of assessment
Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications
Access to a workplace or simulated case study that encompasses such resources as:
relevant legislation
council application information
examples of council policies and codes
real or simulated sites
A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and council planning processes that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
provide high levels of customer service skills
provide accurate, timely and professional advice regarding the planning process and the lodgement of applications for approval in line with council procedures
conduct pre-assessment interviews with potential or prospective applicants
Context of assessment
Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria applicable to the workplace environment, within the scope of the range statement.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor
Evidence required for demonstration of consistent performance
Evidence should be gathered over a period of time in a range of actual or simulated management environments.
Resource implications
Access to a workplace or simulated case study that encompasses such resources as:
relevant legislation
council application information
examples of council policies and codes
real or simulated sites
No information
| State Code | National Code | Title | Type |
|---|---|---|---|
| J264 | LGA50712 | Diploma of Local Government | Qualification |
| D349 | LGA40708 | Certificate IV in Local Government (Planning) | Qualification |