Unit of competency Outline

Date retreived
22/07/2026 3:27 PM AWST

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Facilitate the counselling relationship

Facilitate the counselling relationship

Unit of competency
National Code
CHCCSL503A
State Code
D2364
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
20/12/2013
Field of Education
090513 - Counselling
Original Release Date
20/12/2013
Nominal Hours
80
Description
DescriptorThis unit describes the knowledge and skills required to enable clients to identify and work through concerns
Notes
Elements and Performance Criteria
1. Enable clients to identify concerns
  • 1.1 Enable clients to express their concerns freely
  • 1.2 Explore presenting issues of clients in order to establish their nature and depth, and give attention to the possibility of underlying issues
  • 1.3 Identify situations requiring immediate action and deal with promptly
  • 1.4 Enable clients to identify their primary concerns in relation to the presenting issues
  • 1.5 Enable clients to prioritise concerns to work on
  • 1.6 Assist clients to become aware of underlying issues where appropriate
  • 1.7 Identify and respond appropriately to strong emotional reactions
  • 1.8 Identify indicators of client issues requiring referral and report or refer appropriately, in line with organisation requirements
2. Enable clients to work through concerns
  • 2.1 Identify and work with uncertainty and ambivalence of clients
  • 2.2 Support clients to experience and process difficulties
  • 2.3 Draw attention to and discuss parallels and links in clients' experience as appropriate
  • 2.4 Ensure that interventions have meaning for the immediate situation of the client
  • 2.5 Reflect on and consider interventions that are most likely to facilitate client understanding and actions
  • 2.6 Enable clients to identify and use known and previously unknown strengths
  • 2.7 Explore perceptions of clients' feelings by reflecting back, clarification and review with clients
  • 2.8 Assist clients to become aware of underlying issues where appropriate and begin to identify ways of dealing with them
  • 2.9 Acknowledge and work with changes in client's life as appropriate
3. Monitor the counselling process
  • 3.1 Monitor and review the counselling process with clients to ensure it remains of value
  • 3.2 Work on threats and disruptions to the counselling process with clients
  • 3.3 Review and compare individual perceptions and client's perceptions of the process
  • 3.4 Work on any tension between clients' hopes and expectations and the reality of resource limitations
  • 3.5 Facilitate change at a pace the client can tolerate and assimilate
  • 3.6 Assess the appropriateness of ending the current counselling
  • 3.7 Acknowledge, value and work with individual uncertainty in the counselling relationship
  • 3.8 Apply ethical codes of conduct as required in addressing counselling dilemmas
4. Bring the counselling process to an end
  • 4.1 Enable clients to identify when the process is approaching its conclusion
  • 4.2 Enable clients to identify, acknowledge and evaluate what is and is not changing, both in the counselling process and in their situation and understanding
  • 4.3 Utilise the ending process to enable clients to understand the nature and impact of earlier issues
  • 4.4 Utilise boundaries of the counselling relationship to assist the ending process
  • 4.5 Plan, structure and contract endings appropriately with clients
  • 4.6 Support clients' sense of autonomy during the ending process
  • 4.7 Inform clients about any opportunities for further support
  • 4.8 Identify unresolved issues and discuss further work if appropriate
  • 4.9 Complete appropriate documentation in line with organisation requirements
No information
No information
Replaces
State Code National Code Title Type
S3083 CHCCSL602A Facilitate the counselling relationship Unit of competency
Replaced By
State Code National Code Title Type
WC871 CHCCSL503B Facilitate the counselling relationship Unit of competency