Unit of competency Outline

Date retreived
22/07/2026 12:44 PM AWST

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Complete equipment and software upgrades

Complete equipment and software upgrades

Unit of competency
National Code
ICTTEN408
State Code
AWD41
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/01/2016
View on TGA
State Implementation and Classification
Approved Date
05/07/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/07/2016
Nominal Hours
80
Description
This unit describes the skills and knowledge required to upgrade telecommunications equipment and software in service provider networks and customer premises, and may apply to switching, transmission, radio, and computer networks using cable, optical fibre, radio, microwave and satellite transmission.It applies to individuals who supervise installation and maintenance teams involved in new installations or maintenance, upgrades and cut overs of emerging technologies in IP-based telecommunications networks.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for upgrade activity
  • 1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
  • 1.2 Contact customer for site access, security arrangements and location details of equipment for upgrade
  • 1.3 Identify site hazards and notify appropriate personnel to make site safe
  • 1.4 Prepare an upgrade plan against work order and seek approval from customer
  • 1.5 Organise system back-up from support personnel
  • 1.6 Obtain tools and test equipment and check for accuracy and safety
  • 1.7 Allocate specific tasks according to the skill mix of staff involved
  • 1.8 Run test plan on current equipment and identify and rectify problems in consultation with planners
  • 1.9 Complete functional testing of new systems and equipment prior to upgrade to minimise system downtime
  • 1.10 Analyse test results to predict compatibility and interoperability issues of equipment and systems prior to the upgrade work
2. Undertake upgrade
  • 2.1 Implement upgrade according to design specification, following work health and safety (WHS) and environmental requirements
  • 2.2 Follow procedures for upgrade of network in sequential order as defined in instruction manuals
  • 2.3 Monitor progress of upgrade periodically to ensure plans in relation to time and duration are being met
  • 2.4 Notify planner of problems encountered with detail of the impact on the upgrade plan
  • 2.5 Abort upgrade and implement contingency plan if upgrade plan cannot be realised without major disruption to network
  • 2.6 Monitor system response during upgrade and take action according to instructions provided
3. Test upgrade for acceptance
  • 3.1 Undertake tests according to predetermined test plan
  • 3.2 Analyse test results and verify against specified performance levels
  • 3.3 Escalate problems encountered according to enterprise policy
  • 3.4 Invoke reversion procedure to pre-upgrade state, if directed by planners, according to enterprise policy
  • 3.5 Record upgrade test results and provide to network management group
  • 3.6 Run post-upgrade routines according to documented procedures
4. Monitor post-upgrade performance
  • 4.1 Conduct ongoing tests to ensure success of upgrade
  • 4.2 Monitor relevant alarms to measure impact of upgrade
  • 4.3 Review customer complaints to assess impact of upgrade on customer satisfaction
5. Finalise administrative work and clean up worksite
  • 5.1 Complete relevant work documentation and administrative tasks according to enterprise policy
  • 5.2 Amend site records to show upgraded equipment layout
  • 5.3 Organise customer training in the new or modified system
  • 5.4 Clean up and restore site to customer satisfaction
  • 5.5 Collect and dispose of waste material and debris according to environmental requirements
  • 5.6 Declare asset ready for use
  • 5.7 Notify customer of upgrade job completion to obtain sign-off of work order and present with a copy of documentation
No information
No information
Replaces
State Code National Code Title Type
D3458 ICTTEN4076A Complete equipment and software upgrades Unit of competency