Elements and Performance Criteria

Work may be undertaken:
in various work environments in the warehousing, storage, transport and distribution industries

Customers may be:
internal or external

Operations may be conducted:
by day or night
in all weather conditions

The workplace environment may involve:
twenty-four hour operation
single and multi-site locations
large, medium and small workplaces

Requirements for work may include:
limits of authority in relation to determination of contracts
international codes of practice
communications equipment
international financial control and exchange regulations
international markets
authorities and permits

Consultative processes may involve:
service providers
other employees and supervisors
financial and government institutions
suppliers, potential customers and existing clients
management and union representatives
freight forwarding agencies and specialists
custom brokers
other professional or technical staff

Service providers will be:
from a range of organisations and countries, and will differ significantly in their capability and capacity to undertake freight forwarding operations. Assessment should confirm the applicability of new providers to provide a quality, cost competitive service within agreed service parameters

Communications systems may involve:
fixed or mobile telephone
radio
fax
email
electronic data transfer of information
mail and internal memos
RF systems

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures

Documentation/records may include:
Australian and international codes of practice and regulations relevant to the international distribution of goods and freight
Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the ADG and IDG Code
workplace operating procedures and policies
contract documents
insurance documentation
operations manuals, job specifications and procedures and induction documentation
manufacturers/suppliers specifications, instructions and labelling advice, including material safety data sheets
Safe Working Limits (SWL) and Working Load Limits (WLL) of transport and distribution options
client instructions
relevant Australian and international standards, criteria and certification requirements
communications technology equipment and oral, aural or signed communications
customer service and quality assurance standards and procedures
emergency procedures
relevant competency standards and training materials
QA plans, data and document control
conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:
regulations and codes of practice for the international transfer of freight
Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances, including:
Australian and International Dangerous Goods Codes
Australian Marine Orders and the International Maritime Dangerous Goods Code
IATA Dangerous Goods by Air regulations
Australian and International Explosives Codes
Australian and international insurance regulations and legislation
Australian and international standards and certification requirements
relevant state/territory OH&S legislation
relevant state/territory environmental protection legislation
licence, patent or copyright arrangements
relevant workplace relations legislation
relevant workers compensation legislation
equal opportunity, equal employment opportunity and affirmative action legislation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace